Best Express Inn & Suites

Scott Rokita

I booked my room on snap travel and the lady couldn't find it. I sat there for 30 minutes while tired from driving 4 hrs. I had a confirmation and booking # and she said I had no reservation. Than I added another day to my stay and dame problem. Nothing but hassels. I went to the lobby to sign the paperwork and reswipe my key card only to get woken up by phone calls, emails, and constant pounding on my door to tell me to come do everything all over again of what I just did. Scott is very unprofessional, unpleasant and not people friendly. Gave me an attitude, no smile or good morning. He shoukd be a behind the scenes maintenance worker or something where he's not involved with the public

Nina Carrillo

Room are super nice. The little area outside is so nice. The window open so u can get fresh air... Really good service. Will always try to stay here when in Durant

cynthya

The queen room was dirty. There was food splattered on the wall, food a other debris along the edges of the bed on the floor. One of the light fixtures did not work. One lamp shade was 1/2 melted. The free breakfast was "to go" gas station pastries and donuts. The pool was not open. There were hairs under the fitted sheet. The construction outside made it next to impossible to even get to the hotel. Staff was not very knowledgeable. The ice maker didn't work and laundry services were out too.

Frank Ogas

Was lied to about the pool being open literally nothing available for continental breakfast had to request a disability coupon only not having elevator and no help taking my bags. Management is a joke requested partial refund was not given anything. Bathroom was filthy toiled smeared with blood and feces. The worst smeared with blood and feces