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Chuck Jenkins

Had a fairly nice stay. Lot of the activities were not available during the week. Only available on weekends 😞.

Spider Bunny Play

AC out on arrival, temporarily fixed only to go out again 3 days later at night. Maintenance called and insinuated that we had done something to break it because we “waited until it was night” to call. Extremely rude and obviously just annoyed that they had to do their job, as if we were at fault for the inconvenience of a broken AC. The maintenance guy that came out the first night told us they have had repeated issues with this unit and yet it was not fixed. Check in staff rude and unprofessional. Sliding glass door broken and didn’t lock; front desk suggested it didn’t need to be fixed because “it’s pretty high up.” There is no one to complain to here that cares one bit about customer issues and staff know it and behave accordingly. Stay elsewhere.

Emily Zuber

I had a great stay. My experience was very good and did not align with some of the negative reviews I have seen. Everything was clean when we arrived. There is good appliances and we were provided with dish soap and laundry detergent. We did see one roach when we first showed up, but never saw any again. We didn’t see any bears, but it may not have been the season for them. The resort does a great job of giving you information at check in about the bears and how to avoid them and deal with them safely. I would say they could update the wall paper and carpet, but everything else was nice and up to date. There was a smart TV and cable. I was very comfortable. The downstairs bedroom gets cold at night, but there is a wall mounted space heater, so that should not be a problem. We were also provided with extra blankets and sheets. I do not recommend the restaurant at the club house though. Just go check out the local restaurants around Lake Lure.

WAR 0

You will show up most likely get poor information or none. Their checkin material may have been handed over to Wyndham and they won't tell you. You'll be staying in a remote location with very little or no cell service. Maintenance issues never get resolved if ever. They don't answer phones and just defer you to a team that doesn't have anything to do with your problems. Friends of friends have told me horror stories of their stays here. No ac. Rampant mold and mildew. Very unpleasant.