Tru by Hilton Roanoke Hollins

Ed

Positive: New, modern, comfortable beds, walk in shower with safety bar. Free breakfast, 24/7 tea and coffee. Excellent on/off I-81 access. Great Mexican restaurant very close Agave Azul. Highly recommended. Negative: Everything was perfect. Might consider additional luggage carriers as you may wait a short while at checkout time if you need one.

Andrea Prince

The building smelt fresh and everything was well cleaned. We loved our spacious room and bathroom. The front desk people were nice and we absolutely loved the woman working breakfast. She was so very sweet and talkative.

Natassia Mattoon

DO NOT STAY HERE!!!!! I have never met a more rude, abrasive or combative manager in my entire life. I called to tell the front desk there would be a late check in, this has never been a problem at any other Hilton before. Upon arrival we were told that they canceled the rooms and we could not get our rooms that were paid for at a corporate acct rate. They ended up re-booking the rooms at a full rate and charged an additional $143 for no reason. I sent over a credit card authorization form earlier that day and stated the MAX they could charge my card for, it was as if that authorization form was completely ignored and they charged it for whatever they wanted. I called in the morning and spoke with the manager Kathy who when I gave my name, she immediately stated " oh we've had problems with your room since last night". When I told her about the extra charge she tried to gaslight me into believing it was not their problem. I screenshot the charges and sent them via email and sent them to her. She was unprofessional, rude, short, and all around should not be dealing with customers. We were promised a late check out since we got in late and she came up to the room as we were 3 minutes past check out time and demanded we leave. I have never met such an awful person in my entire life.

Verified Hotel Guest

Positive: I like that that the hotel was clean and modern. My priority was cleanliness and this place was perfect. The furnishings and colors also gave it a nice touch. The room included breakfast, which was a huge selling point. Negative: We were only there for the night, but I don't have any major complaints. The room and amenities were great.