Hyatt Place Roanoke Airport/Valley View Mall

Ronin Roper

Thanks to Melissa, Bobby, and Liz, my wife and I had a wonderful visit and a fantastic stay at this hotel. Liz went above and beyond to make sure our visit this time was nothing less than perfect! As a business owner in the same field back home on Hilton Head Island, i can tell you that ANY hotel would be lucky to have Liz as an employee. She exemplified what a model manager is supposed to be like with her wonderful personality and flawless professionalism. Melissa also made us feel right at home at this Hyatt in Roanoke, and we look forward to seeing them both on our future visits.......and there will be many to come! I truly hope these staff members are appreciated by their boss, because they are the reason we will be telling our friends here on Hilton Head Island that the Hyatt is the hotel to stay with in Roanoke! We'll be seeing you all again soon. Thanks again for everything, my wife and i couldn't have been happier. Your kindness and professional attitude will not be forgotten......that i can promise you. If you're going to visit Roanoke, and are looking for a hotel that does it all, then look no further.......this is the place you'll want to stay!

Verified Hotel Guest

Positive: The room was excellent; the bed was very comfortable. There was a nice table and sink in the room. Everything worked properly. The breakfast was okay; they had 3 hot dishes. They could maybe have had more selection for breads. I did enjoy what I had. Negative: There was a fire drill 5 minutes after I got there, but that wasn¿t their fault. I¿d say the staff was not great. One or two were very good and another one or two were unfriendly.

eileen m

Desk staff was amazingly nice after a very long 12 hour travel day, they accommodated me with pouring a glass of wine even though it was after 11 pm when we checked in. Late checkout time,12pm was also a nice surprise. Rooms could use updating and a thorough deep clean.

Chelsea Starkey

Scammers!!!!! BEWARE!!!! This by far is the worst hotel you can stay in, near the mall area!!! There are plenty of other options please use those. The beds are small. Full size beds for double beds. And the bathroom is a closet space. And the closet space is a whole in the wall!!! The breakfast is the same thing every day!! Turkey sausage, sage plain eggs, and monkey bread. Started with 2 suites and scheduled through what they call a 3rd party person from India. Then when we got there we just wanted to keep one suite. It went from you can cancel in the morning, to you can’t cancel at all because it was booked with the Hyatt number which they call a 3rd party!! Then when it came time to check out on Monday they said a housekeeper told them they smelled smoke in the room the night before.. and no one smokes in the room.. we asked them why no one came to our room the night it supposed to have happened and she told me I seen it on a note this morning. They are scammers and desperate to make up anything to drain a dollar. No housekeeper came to my room the whole weekend to check on if I needed new towels or sheets. Everything I needed I had to go to the front desk to get. And I couldn’t even use the phone in the hotel room to call front desk. Because all the phone on the 2nd floor were disconnected. That is what front desk told me. This is by far more of a headache then a home away from home. I will never again!!!