Home2 Suites by Hilton Roanoke

Hollie Davis

We had 2 rooms. One was dirty (trash from previous guests, unclean sheets and comforter). They moved them to another room. The attached photo is the wash cloth after I scrubbed the AC unit in the new room that had mold all over it. Every time my mother went downstairs the front desk would say "what now?" The one employee at check in told my husband the cereal would be the best thing available at breakfast, they weren't joking. No toaster (it was broken). The water taste like chlorine. Very little options. The rooms also need some TLC when it comes to repairs and remodeling. I guess we just expected more from a hilton chain.

Yendi Dempster

I am a loyal Hilton customer. I have always been comfortable at any Hilton brand hotel; I know I can trust the quality. My husband and I had a date night at the Home2 Suites. Though the room was clean, and service was great; I was surprised by the decision to charge locals an extra $250 deposit. This charge is inconsistent with other Hilton hotels in the valley. I didn't mind this hotel it wasn't my style and the deposit made me feel like my loyalty wasn't valued.

Carlie Sanders

The staff have been very nice and accommodating, allowing us to book rooms close together. I hesitated to write this review, but after reading so many others that are similar I felt I needed to. I wish I would’ve read them ahead of time, but we were exhausted and needed to get something booked. When I booked these rooms I was expecting the quality of every other Hilton hotel we have stayed in on our cross country journey, but it was very disappointing. Bugs under the mattress my daughter slept in. Stains on linens and mattresses. Lots of trash under the couch/pull out bed. Splatter marks where the trash cans are. This place needs an overhaul, it’s not up to what should be expected. Please do better.

Elisabeth Mitchell

My partner and I stayed here over the weekend and were impressed with the staff members and their assistance. We stayed in a handicap-accessible room, as it was all that was available with a king sized bed that was originally booked, and the room was equipped with a sink and refrigerator which were both perks. The room was large enough for us to accommodate a pack and play for our baby, which was also helpful. Unfortunately the hotel itself has seen better days. The rooms are noticeably starting to fall apart, from peeling wall paper, to half-done repairs (ex: the toilet paper holder was moved but the hole where it used to be was patched very poorly), the bathroom sink leaked when used, and during our stay 1 of the 2 elevators stopped working and slowed everyone down. Neither the ice machines on the first or fourth floors worked either, which was disappointing.