TownePlace Suites by Marriott Phoenix North

mas safavinia

Great staff. When checking, Reception employee very pleasant and helpful with an excellent attitude. We really enjoyed morning breakfast, server professional and had everything ready. Many thanks to all these hard working employees!

Gregory Sullivan

Paul, the GM has trained an exceptional staff. From top to bottom, they are great. Bravo, well done!! The building does need work, but that is on the owners not Paul. Paul and his team scramble to take car of the shortcomings in a very polite and proactive way. Owners need to step up. Start with the public computer in the lobby please!

Larissa Brewington

I don't generally leave 5 stars because there is always room for improvement, however, this place was PERFECT for our needs. We had 2 bedrooms. (We expected this but didn't realize how convenient it would end up being.) The rooms were clean. The bedding really comfortable. The kitchenette was great. The customer service was very accommodating. (We had to switch rooms right away because of access issues and front desk didn't hesitate in fixing the issue.) We didn't deal with noise issues at all in the three nights. And access to streaming and cable tv was very open. I would highly recommend and hope to get a chance to stay again.

Olga Mouras

My husband and I stayed there from Jan 24 till feb 18 2022. First off the staff at this hotel are exceptional. Debbie, Robert, Melissa and all of housekeeping as well. Very accommodating and willing to go above and beyond the call of duty!!! It was very refreshing. Now on to the hotel room itself. (Room 306)Bed was very uncomfortable. And it also needs a real mattress cover not whatever that is on it. That was kinda gross. Garbage disposal does not work. Light in oven doesn’t work. Broiler doesn’t work. Window was off the track. The smell of weed in our room was sometimes overbearing. We had an adjoining room so it was coming from there I would imagine. The shower liner was way too long and def a fall risk. The drawer was missing from the refrigerator. Marriott wants to charge u an arm and leg but things don’t get fixed. Breakfast was good. Women that worked there were extremely nice. Didn’t know their names. Do better Marriott. This hotel was disappointing. Staff was exceptional, hotel itself needs repairs!!