DFCS

Naomi Taylor

I cannot get anyone on the phone. I have called multiple times a day for the past week and a half. My fiance and I live low income, we have a 1 year old and I'm giving birth to our second daughter in 1 day. They cut off my families snap benefits stating that our income exceeds the limit, but that's not true. My fiance is the only one of us working and doesn't make much money now they are making it impossible for us to fix the problem and we won't have money to eat. This is crazy, and stressful. To call anyone you have to sit through 5 minutes of automated voice options only to have no one ever answer the phone. This system needs to be fixed ASAP. I have broken down into tears multiple times trying to deal with this awful awful system.

Asia Bartlett

Drove there and stood outside for about 5 minutes at front door, I noticed a lady walking up about to go inside (worked there) so I asked her were they open she said appointments only. She was just going to let me stand there if I didn’t say anything. Been trying to call and make appt for several days now but they don’t answer. Just close the building down at this point because they getting free money and taking up space.

LISA MARIE CAIN

Last year I came in because of my DISABILITIES I had lost my foodstamps and was getting close to loosing my Medicaid. So I came into this office and I was hoping no I was begging for help. To not only PREVENT THE LOSS OF MY MEDICAID BUT ALSO TO GET MY FOODSTAMPS REINSTATED. When I came in I was so impressed at how quickly it took the receptionist to help me I had all the paperwork filled out for my Medicaid renewal thanks to someone from the Ga Legal Aid Services who had helped me fill out that information and I had brought all the things that they needed for my foodstamps. I wanted a CASE WORKER TO SO IF I HAD ANY PROBLEMS THEM I COULD WORK WITH ONE PERSON THAT WOULD UNDERSTAND MY MENTAL AND PHYSICAL DISABILITIES. BUT THE LADY AT FRONT DESK WAS SO GREAT AND SHE HAD ME IN AND OUT OF THERE IN 10 MINUTES. I ASK HER WHAT OTHER KIND OF INFORMATION DID SHE NEED AND SHE SAID EVERYTHING WAS TAKEN CARE OF. THERE WAS A WOMAN FROM THE BACK WHO CAME OUT AND ASK ME TO FILL OUT A SURVEY ABOUT MY VISIT. WHICH I RAVED ABOUT. NOW ALMOST A YEAR LATER I NOT ONLY DON'T HAVE MY FOODSTAMPS BACK THEY TOOK AWAY MY MEDICAID AND NOW I'M ABOUTTO BE HOMELESS. I HAVE BEEN BACK TWICE AND COULD NOT GET IN. I BARLEY LEAVE MY ROOM, I'M HUNGRY AND NOW IM GOING TO BE HOMELESS THANK YOU FOR ALL THE HELP FULTON COUNTY DFCS OFFICE.

Amber Gonzalez

I wish that I could give 0 stars. I can't believe that I've been calling for 2 months with no response. I last talked to my caseworker over 2 months ago. I've been placed on bedrest from a high-risk pregnancy clinic and have no income... Therefore I qualify for pregnant Medicaid. I can't see a doctor because my case hasn't been approved yet???!!! This is very stressful for any pregnant person to go through.