CareMount Medical

George Bonomi

Professional

Nargiza Gherman

Absolutely frustrating experience with customer services. They keep sending by mail “outstanding balance” letters right after we pay the bill BEFORE the appointment. We were told we would receive an e-receipt, which they never send. Even after 4-5 calls with customer services (during which we are told that the letters were sent by mistake and that “we are all set”), we continue receiving the billing letters. They also refuse to send any confirmation by email that the issue has been resolved. Waste of time and questionable practice.

Lawrence Justice

Tried to call the office of otolaryngology today and the secretary was not helpful and condescending. Had a hard, enlarging, non-mobile scalp mass that I would like further evaluated and removed. She told me: this is "Ears, Nose and Throat" and that I should see a primary care doctor instead. Tried to explain to her the specialty is Otolaryngology-Head and Neck Surgery and scalp masses are within the purview, but she still recommended I see a PCP instead. From my medical background, I know that tumors of the head and neck are often evaluated by otolaryngologists. Would have greatly preferred a surgeon guide me on next steps.

Sallana Hasan

Dr. Brown, Dr. Stern and Dr. Sonia are my doctors, my care team. I love them. They are courteous and they listen, I'm always comfortable with them and we always get the issue resolved. The staff at the front desk has gotten way better from the first time I went there to now. The nurses are always friendly. And the environment is always clean even the restroom. The doctors are the reason why I choose to stay at CareMount Medical!