Rite Aid Pharmacy

alex mast

Awful pharmacy staff. There’s an older woman at drop off who was extremely rude! She made comments that weren’t necessary. I was only there for a booster shot and after waiting almost 15 minutes past my time (for an appointment I had) I asked if she had a time frame and her response was I put in the paperwork and the pharmacist knows. So whenever it happens. What’s the point of an appointment then? People have places to go and things to do which is why an appointment is made in the first place. I will NEVER go back to that location, ever.

Susan G

Unbelievably rude pharmacist. Every time I have asked to fill my prescription something is not correct, the dosage is wrong, I don’t receive the correct amount of tablets, just recently I got sent home with a prescription completely different than the one I ordered. I have never once been angry or rude towards him or the staff because I get it, mistakes happen, but every time he tries to tell me it’s my fault and NEVER apologizes for their mistakes. I will be taking my business elsewhere. Completely unsafe and unethical. One star is still too much.

LaurenM

They never answer their phones. This is a huge liability as I need to speak to the Pharmacy or a Pharmacist regarding patients medications and doses. No longer will be using them and have advised other medical practices to stay away as well.

Samantha Kurilo

If I could give 0 stars I would. Not only do they never have prescriptions ready when they are supposed to, they don’t bill things correctly, wait times in line are routinely 30+ minutes, they run out of medications and more problems than I can remember happen all the time. Today I went into to pick up my medications and the line was long, whatever it’s normal for them but to set the tone multiple people ahead of me had problems with things not being ready, missing or plain wrong, one guy was obviously upset and started getting louder about some mistake and the lady after him had a fit about being told to wait at least 30 minutes for her medications not being ready despite the phone call from Rite Aid saying they were ready for pickup after she had already spent a long time in line in the first place. She was told that the automated system doesn’t know that they were backed up. Whats my problem today? Apparently one of my prescriptions was billed to some rando’s insurance and the person at the counter (Greg) asked if I wanted it changed or if I just wanted to pay the significantly higher cost, it took a while to understand what he was saying but essentially he said he didn’t know why but it’s been happening lately (billing the wrong persons insurance) and I could go sit down and wait for someone else to eventually re-bill it or I could pay for it as is and leave now. Now this pharmacy has consistently messed up and been infuriating for years and the line moves slower than molasses but I draw the line at INSURANCE FRAUD. If there wasn’t a line halfway to the door I would have asked for a manager (something I have never done anywhere). After I was called back up he makes a comment about the line being shorter and he doesn’t know if that’s because people have left or not. I tell him straight up that multiple people in front of me and behind gave up and left and it’s like this every time I come in, that I’m sure it’s not his fault in particular but the service is awful, constantly makes mistakes and has been doing so for a long time. His response was that he knows it’s bad but have you seen the lines at Fred Meyer? They are always longer. I just stared at him, grabbed my stuff and left. I wasn’t about to make any of the poor people behind me wait even longer while I explained to him that long lines are one thing (and often understandable), but unapologetic incompetence is another. I want to be clear that this isn’t just Greg’s fault, 4/5 employees including the pharmacist constantly make mistakes and are completely unsympathetic and oftentimes rude about it. IDGAF about polite/good service most of the time, I just want my meds. I DO care about someone thinking it was ok to knowingly overcharge me and bill an insurance that is not and has never been mine.