The Roxy Hotel New York

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I go to The Roxy all of the time, so when a close family member was coming to NYC, I recommended it. The room and maintenance service was great, but the front desk staff was not. They came across as aloof, prickly, and unconcerned with the guest experience. For a stylish place like The Roxy this is sad, and doesn't match the aesthetic. The Roxy should have the type of front desk service that matches it's decor. I hope it happens. They're missing a real opportunity.

Mariacristina Alpago

The hotel is located in a very good area, room are spacious. However we were very disappointed as to get your room cleaned you need to specifically request for it, even after requesting it our room was not cleaned up. To apologyze the hotel offered a breakfast voucher that could only be used for one thing on the menu (very poor service) the breakfast is very pricy and the service is very very poor. Also, rooms are very noisy at night.

Lisa F.

Booked this hotel for my boss and I'll never put anyone else there again! She waited an hour to be checked in on Monday, 10/10. Then 15 minutes after getting to her room, she had a complete stranger walk in who had just been given a key to the same room. The front desk was so unorganized and confused. Absolute fiasco!

Minerva Anguiano

Todo fue agradable en la estancia, el problema vino después, cuando me llegó a cargo of 7500 pesos extra, pedí aclaración, envie mi consumo de esa noche, mi estado de cuenta y pasaporte to notice that yo no había consumed nada en el bar. Sólo iba con mi hijo de 8 años y nunca resolvieron me, weigh a que pidieron que bajara los malos comentarios que se habían hecho. Es muy frustrante que hagan esto, como uno es extranjero abusan y maltratan. Sigo deprimida y sad por esta horrible experiencia y ellos sólo ignoran mis mensajes. Everything was pleasant during the stay, the problem came later, when I received a charge of 7,500 extra pesos, I asked for clarification, I sent my consumption for that night, my account statement and passport to verify that I had not consumed anything at the bar. I only went with my 8-year-old son and they never solved me, despite the fact that they asked me to lower the bad comments that had been made. It is very frustrating that they do this, since one is a foreigner they abuse and mistreat. I'm still depressed and sad about this horrible experience and they just ignore my messages. Everything was pleasant during the stay, the problem came later, when I received a charge of 7,500 pesos more, I asked for clarification, I sent my consumption for that night, my account statement and my passport to verify that I hadn't consumed anything at the bar. I only went with my 8 year old son and they never solved me, despite asking me to turn down the bad reviews that had been made. It's very frustrating that they do this because one is a stranger they abuse and mistreat. I am still depressed and sad about this horrible experience and they just ignore my messages.