Hampton Inn Richmond West Innsbrook

L Hargrove

Stayed here for one night this past weekend and it’s not worth the price. Check-in was smooth and the Associate was very polite. Only one elevator was working. Once getting into the room and getting settled I noticed peanuts in the floor, and a bug in the floor. I opened the fridge and it was filthy. In addition, there was an open container of milk and water in the fridge that previous guests had left behind. There were also long black hairs in the bedding. This wouldn’t be my “go to” hotel again.

gary deutsch

The room was not very clean. This was my.mistake, I thought I was reviewing the HGI property in Insbrook, I did not stay at the Hampton inn and I apologize for my mistake.

Liz Hardy

Beware Service Dog Handlers, this hotel goes against ADA regulations and illegally charges pet fees for service dogs. The woman at the front desk was extremely rude when I told her about the law and said it was up to them and they charge everyone the pet even if it is a legit service dog. My dog is medical equipment and covered by ADA. Even when booking on the site it said only pets are charged fees. I’m not sure if the lady at the front desk is doing this to pocket the money but it’s completely illegal.

Frendom

The room was okay. The phone didn’t work and I had to get up and break my sleep from turning the ac on and off. The settings could not be changed. I was getting off at 3:00a.m and the housekeeping older lady would have the door locked. It was cold waiting for someone to unlock the door. She didn’t want to give my husband any tissue. All the other staff was friendly but the one older lady made us want to leave. We stayed for three days and left and went to a different hotel.