Hilton Garden Inn Richmond Innsbrook

Nic Miceli

This location was better than I expected. The lobby is beautiful with a bar, and staffed kitchen. The selection in the little store is good. The location is perfect for Richmond sight seeing due to quick highway access. The best part of this location is the staff - from check-in to check-out.

iandi Boats

I am currently staying at this location. Really nice facility and I usually don't post negative comments but this is a location that business travelers should avoid. So all went well during check in, I had a very nice dinner at the restaurant. Then I came to my room to clean up and get ready for bed. As I completed "doing my business" in the lavatory, I went to reach for the toilet paper, There was none! I managed through the "awfulness" and called downstairs to the front desk. I informed them there was no toilet paper in the bathroom. The gentleman at the front desk said "there's some for me at the front desk." I asked to clarify "you want me to come and get it." He replied "yes!" If you're used to quality customer service avoid, at all cost, this location.

Verified Hotel Guest

Positive: That it had all a person needed. Restaurant and bar, pool, exercise equipment, pleasant rooms. Food for purchase at snack bar. Easy check in and out. Friendly service. Great parking. Negative: I was disappointed that you had to pay for breakfast. Maybe it would be better by donation for like the contental breakfast and pay for the real breakfast. (EGGS & etc..)

Verified Hotel Guest

Positive: Convenient to great places and good internet service. I loved the soft pillows too! Negative: Not really a hotel issue, but loud guests in the hallway during late night hours. Also, my heater made a loud squeaking sound throughout the night.