Neptune Society

Category: Cremation service in Goodby's Creek, Jacksonville, FL

Address: 3928 Baymeadows Rd #108, Jacksonville, FL 32217, USA

Phone: +19047017522

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Daniel Jennings

Oct 15, 2022

Neptune took good care of things all the way through. Very glad I selected them.

Lisa Laughlin

Oct 7, 2022

The anywhere plan just makes sense if you are still mobile. You just never know! My rep was great.

Eva Wills

Oct 3, 2022

During one of the most emotional times in my life, I was treated with the utmost respect and dignity as we completed the paperwork for my husband's cremation. Rakisha was very professional and put me at ease, she explained exactly what would occur and how I would be contacted once my husband had been cremated and the ashes returned. I would recommend the Neptune Society to anyone considering cremation.

David O'Keefe

Oct 1, 2022

Our mother died without plans, and my brother and I were overwhelmed with the decisions to be made. Emily at the Neptune Society met with us and walked us through the decisions to be made and our options. She was compassionate and made this straightforward for us. We walked out with everything decided and a sense of peace, knowing what was to be done. They followed through and made sure it all went well. We will use them again for pre-planning in our family.

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Questions & Answers

Do you have a package deal to purchase multiple cremation packages?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

We do offer incentives for companion purchases.

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If I use your prepaid cremation service will there be any additional fees or charges when I die?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

If you purchase a Pre-Arrangement Plan with us, there will be no additional fees or charges when the service is activated as long as your contract is paid in full. Additional charges only happen if your loved ones desire to purchase multiple Death Certificates, other URNs of their preference, or any other services that were not part of your purchased contract. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team as we will be more than happy to assist you

What is the cost for a simple cremation?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Our costs vary based on location, memorialization options, travel plans, etc, so it is best to contact an office for an immediate quote at https://www.neptunesociety.com/request-information or our Customer Service team

What services does Neptune Society offer?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

We offer prepaid and immediate need cremation services.

Is it possible to get some of my loved ones cremation remains and put into a piece of jewelry?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, we offer jewelry, urns, art glass and other keepsakes for cremation. You can see many of the options in person in our offices and/or see a number of the selections at this link: https://www.neptunesociety.com/merchandise

Will Neptune Society assist with US veterans?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, please check out our complete guide for all veteran cremation benefits https://www.neptunesociety.com/veteran-cremation-benefits

Does a funeral director need to be involved with handling the ashes?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

A funeral director does not need to handle the ashes. Usually they are provided to the loved ones for a scattering, burial, keeping at home or a number of other options.

Do they accept walk-ins?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, you can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.

What signatures are needed for a cremation?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society walks you through every step, helping and guiding you through the process

Will Government Benefits cover the cost of cremation?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Neptune Society helps families navigate government paperwork and determine available military and social security benefits for cremation costs.

Does Neptune Society also handle the death certificate for the family?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, we handle the death certificate and copies of the certificate as needed.

For a customer with a prepaid plan, how do you deal with unexpected deaths while traveling overseas?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

As long as you have the travel protection plan as an addition to your purchased package, you are covered nationwide and worldwide with our service. For a better explanation and more details please contact our customer service team any time

Do they provide veteran cremation benefits?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Through the Veterans Administration, veterans may be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates

What urns do they have available?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

We have a wide range of beautiful and unique urns. You can check out our catalog here https://www.neptunesociety.com/merchandise

How much does basic cremation cost?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Cremation costs vary on a number of factors such as location, memorialization options, travel, etc. It is best to contact our customer service for a quote or complete our form at https://plan.neptunesociety.com/

How do I change the location of my remains?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Please follow the link below and choose the option "Manage my Account". This will help you with your concern or you can always call our customer service team and they will be more than happy to make this change for you https://www.neptunesociety.com/customer-service

I recently got a new credit card. How can I update my CC information?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

You can update your payment information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

How can I go online to see my current payment plan for Neptune Society cremation?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

You can see your account information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

Are you open nights and weekends?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning https://plan.neptunesociety.com/

I do not have a copy of my contract with Neptune Society. Can you supply me with a copy?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Please contact our Customer Service team and they will be more than happy to assist you with a copy of your contract.

Does Neptune Society offer any refunds to get my money back?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

We do have a refund policy in place for every contract purchase. Please feel free to contact our customer service department for more questions or concerns

When the death occurs do we call the Neptune Society or the local funeral director?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Simply call your local Neptune Society office and our staff will assist.

When I pass away, who and where should someone call to have me picked up?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Have someone call our toll free number and they will take care of everything

How long do I have to wait before receiving the ashes of a deceased person?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.

How soon after taking the body do you need an urn?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

We provide a variety of urn options including temporary urns that will allow you time to decide on an urn of your choice. Check out our complete catalog here https://www.neptunesociety.com/merchandise

Can you still donate organs prior to cremation?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, you can still donate organs prior to cremation. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation

Can I get specific desires of my loved one who may pass away soon?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life https://www.neptunesociety.com/a-loved-one-may-pass-away-soon

If I’m cremated by Neptune Society, can I arrange for ashes to be placed in a cemetery? Or do I need to arrange through that cemetery?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, we will work with any cemetery for placing ashes

How is it handled if I prepay for a cremation through Neptune Society but die in another city/state/country?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

We do have travel options that cover anywhere in the world

Do they do pet cremation services?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Unfortunately, we do not provide any pet cremation services

Would they send my ashes to my family in another state?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, we have travel options that cover nationwide.

Do you provide services for disposing of ashes in the ocean?

Neptune Society | Oct 20, 2021
Neptune Society | Oct 20, 2021

Yes, we do offer Scattering at the Sea services. Please feel free to contact our customer service team or https://www.neptunesociety.com/contact-us for more information

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