Mosaic Home Interiors

Kristen M

I've used Mosaic for 5+ years for my full service design clients. Their customer service is unbeatable in the area! I work with Damien at the Rockville location and he always treats me and my clients like family. His knowledge of the materials and products is unparalleled. The folks at the counter are always incredibly helpful, especially over the phone. Mosaic is always my first stop with my clients!

Russell Dalin

We renovated 4 bathrooms, bought all of the materials from Mosiac and everything turned out great. Damien did a great job with the design work. Jake was great in procuring the materials for us. The finished product was better than we imagined. We highly recommend Damien, Jake and the Mosiac team to anyone looking to complete a renovation project. Thank you Mosiac team!

Kathy Stevens

Update - after some back and forth, I was offered and accepted a credit. I appreciate the end result, but you only have one chance to make a first impression for customer service. I purchased cabinets from Mosaic Interiors in November '21 for a full kitchen renovation. The product quality and customer service have been terrible. Once the cabinets were delivered we found countless issues; incorrect cabinet sizes on two large pantries, damaged doors, missing cabinets and frames and unusual number of modifications required to make them fit. Mosaic staff have not taken responsibility or worked proactively to resolve these issues (we have been waiting 3 weeks now) nor have they stood behind their product. We have repeatedly asked for resolution and a timeline to fix these issues, and the disrespect and lack of customer service has been appalling. They continue to place the burden of fixing the issues on my contractor, who I will have to pay at least an extra week of labor to correct all the issues, reinstall cabinets, remove and dispose of incorrect cabinets, etc. On top of it, I am out of a kitchen, we are 2-3 weeks behind schedule (while I'm paying for storage and other running expenses) and am sitting in a construction zone with no word from Mosaic. Most recently in response to my email asking for compensation and solutions to the delays and problems I was still facing, the manager emailed to say he had "escalated the matter to the corporate office". A week later we still had no reply. After contacting the manager to get a response, the excuse for the delay was that members of the corporate team had been attending a trade show all week. Days later, still no response to my concerns, no compensation to pay the contractor and no updates on the replacement cabinets. The lack of timely and satisfactory communication and resolution is simply disrespectful. I would not recommend working with Mosaic at all. I rarely write reviews like this, but this circumstance has been unlike any other that I or the designer with whom I am working have ever experienced. We expect a few hiccups with any big renovation, but the customer service at Mosaic was not what we should have experienced from the start. I am happy with the cabinets and have now resolved the issue.

Sapan Dhora

Mosaic tile has been simply amazing, Travis and team go out of their way to help us on our project. Even with shipping delays due to supply chain issues they have done their best to help us pick other options and get what we need to have our project done fast and on time. 10/10 HIGHLY Recommend to buy directly from Mosaic instead of places like Amazon/Big Box stores.