Lyft Support and Express Drive

Category: Car rental agency in Philadelphia, Pennsylvania

Address: 3945 Frankford Ave, Philadelphia, PA 19124, USA

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Castillo

Oct 19, 2022

Horrible customer service. A customers nightmare… only rent through Lyft if you absolutely have to and you don’t have a better option

Dennell Bradley

Oct 18, 2022

Well as we all know Lyft is convenient for all especially when you're in need of a ride. But not only that everyone knows you can also drive for Lyft. However, my son rented a car from them and they rented him a brand new Toyota Corolla. So now he can use the car to go to his daily job and when he's done his 8-hour job he can use the car to do pickups and the rates are reasonable for rentals.

Giorgi Archemashvili

Oct 14, 2022

They do not have phone number to call for information, and if you will visit they only offer an appointment for next days... its worse service

Sam Daliri

Oct 13, 2022

Very unprofessional and RUDE! They did not have any respect to me and got angry at me when I asked them questions. Really, I am confused with the way they treated to me!

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Questions & Answers

The hub needs a number or email so they can be contacted about serious issues. Lyft’s website or callback number is not helpful at all for what I need answered.

Courtney Williams | Oct 19, 2020
Cindy Thelore | Oct 19, 2021

And what if goong in person isn’t an option at that moment, then what?

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What is the phone number to the lyft hub on Frankford ave

Byanca Medley | Oct 20, 2019
Monica White | Oct 20, 2019

I need to discuss my ride

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Can I get a sign on bonus with a referral.

Anthony Robinson | Oct 20, 2019
Carol Wood | Oct 20, 2019

If someone refers you they get the bonus if you refer someone you get the bonus if you are referred you have a guaranteed payment right now so another words even if your rides don't equal the amount you will get that amount for sure

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My Lyft app keeps going off line and I am not getting rides. I am in Philadelphia. Is any one else experiencing this?

Albert Laibinis | Oct 19, 2020
Kenneth Anderson | Oct 19, 2020

Turn off your wifi while driving

Have anyone been charged $500 for deposit?

Felicia | Oct 20, 2019
Highonlife Harris | Oct 19, 2020

They charged me 250 but some people do tell me they were charged 500 idk why

Hi I been working for Lyft for 4 months now and I have a rental car from Lyft, I wanted to know if I’m able to tint the car that I rent with the state legal and allowed tint percentage?

Marcia Espada | Oct 19, 2021
Linda Esposito | Oct 19, 2021

Can I ask you, do you make decent money working for lyft with the rental fees? I'm trying to do the same just waiting for approval, and I'm curious to see if it's worth it?

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I don't understand that you cannot speak to someone. I have been charged for a ride at 8:45 at night that the guy called me and said he was way out of my area and could not pick me up...I GOT CHARGED FOR A RIDE I NEVER TOOK.

Diana Giovannone | Oct 19, 2020
darrell vaughan | Oct 19, 2020

You have go in the Lyft get intouch someone in customer service

What is Express driver's promo code?

ronnie boyette | Oct 20, 2019
Silver Bullett | Oct 20, 2019

I drive my own car so I do not have that info.

I misplaced my phone in a Lyft, the driver and I had some missed connections. Could my phone be dropped off at headquarters for me to pick up if I bring ID?

Chelsea Wynn | Oct 14, 2022
Nina Forale | Oct 14, 2022

I am a Lyft driver and they leave that responsibility up to us. The hub doesn't have or won't hold your phone. You can login to your account from a computer or someone else's phone to contact the driver and customer service. That's the only way. I hope this helps.

How do I delete my old debit cards

Lucy Leto | Jun 21, 2022
Brian Moore | Jun 21, 2022

Login to your lyft account, look for the tab that says account, then pay and tax info, then payment methods. You can edit or remove a card there.

When renting with lyft, it says you can use it on other platforms to make money, do they limit your personal miles or 'non-lyft' miles? How does that work. Bc I'm trying to do amazon in addition to lyft too. Can anyone answer?

Linda Esposito | Oct 19, 2021
Sharif Shabazz | Oct 19, 2021

I haven't personally did it with a Lyft rental but there are ways to do it in theory. I believe that if you could get the higher package with the most miles you could then use those for the Amazon or Food Delivery service and just use your unlimited lyft miles for Lyft. Not sure if I answered or not🙂

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Where is your phone number!?!?! This is unbelievable!!!! How does a business not have a phone number?? How I'm I suppose to know when my car is ready? Very unprofessional!!!

LisaBeth Carter | Oct 19, 2021
Cory Jones | Oct 19, 2021

That's the one thing I hate you can't talk to anyone you just have to go at your appointment time

Can u just fo the hub in Philly and leave with a car? Im a driver who got hit last year and need to get back making money? So can we just Go?

Mel Brown | Oct 19, 2021
Linda Esposito | Oct 19, 2021

When renting with lyft, how much personal miles are you given? B/c I'm thinking about using the vehicle to drive for amazon too? Do they limit your personal miles or something like that in the contract? Does anyone know?

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Hello,, my daughter paid for a Lyft ride but cancelled the ride because they never came,, but for some reason they didn’t refund the money back on to her cash app card! What do I do?!

Sarcasm WeOutHere Music | Oct 19, 2021
Garth | Oct 19, 2021

She should open her app, go to the menu, select ride history. Find the particular ride, and there will be a button for dispute charges.

How is the pricing determined and if by mileage, how much per mile? How do I order a Lyft?

Maureen Holman | Oct 19, 2021
darrell vaughan | Oct 19, 2021

You have to download Lyft passenger App. Pricing it depend on how far you going to your destnation.

I want to speak to someone pertainig to my driver referral pay because the application didn't have any info because my daughter Khadijah Mccall referred me and I was approved so who do we contact about the pay

Khalif Ali | Oct 19, 2021
V Em | Oct 19, 2021

hi. is your daughter a lyft driver?

i order a ride and it was too munch money i cancelled the ride but they still charge all the money how or who do i talk about getting the money back it was 32.50 i know there a 5.99 cancelled fee but i cancelled after 1 min so is there eve a fee

Brad Picariello | Oct 19, 2021
Robert Lucas | Oct 19, 2021

You have to send an email to Lyft and explain to them what exactly happened, after an investigation of about a couple of hours they will refund your money about an hour after the final investigation

Do anyone have a number so that I can talk with a rep?

robert sullivan | Oct 19, 2020
Maleek Clark | Oct 19, 2020

U have to talk to them thru ur drivers app they respond pretty quick

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Is the lyft office open today on labour day

Garry Singh | Oct 19, 2020
Kia Smith | Oct 19, 2020

No they are closed today

A contact number for the hub please?

Jason Thompson | Oct 19, 2020
Ulanda Ransom | Oct 19, 2020

There isnt one

Allison Cohen Key Lift I would like to get back into driving and just wanted to know exactly what do I have to do yesterday somebody please get back in touch with me

andre martin | Oct 19, 2020
Gloria Abney | Oct 19, 2020

Download the LYFT DRIVER APP and follow the prompts...It's pretty self explanatory...Whether you have your own vehicle or need to rent one of theirs for work and personal usage...I'm currently in a 2018 Chevrolet Malibu all white VERY NICE VEHICLE!

Is the the Lyft Hub open for business

Kenneth Stokes | Oct 19, 2020
Gloria Abney | Oct 19, 2020

Yes, there's no number for them though. Gotta go up there in person

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What is the phone number for LYFT office in philadelphia?

Ryan Todt | Oct 19, 2020
Ki Jordan | Oct 19, 2020

Unfortunately there is no number available you have to go through the Lyft portal

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Is there anyway I can talk to a live person at all?

Anthony DiIorio | Oct 19, 2020
Ki Jordan | Oct 19, 2020

No unfortunately I went to this location last week and there was no success I'm not sure why they haven't opened yet

Not accepting my credit card info. Card is current whats the problem?

Jacqueline Hampton | Oct 19, 2020
Bill Weber | Oct 19, 2020

I had the same problem. The deposit says 250 but the actual amount needed was 300. Put a little more money into your account and try again.

After you pay your deposit do you need to pay everything else when you pick up the rental

Marcus Sorden | Oct 19, 2020
Dek | Oct 19, 2020

No

I ordered a ride to 3737 Market St for tomorrow morning. How will I know if a driver has confirmed?

cipora katz | Oct 19, 2020
deborah coleman | Oct 19, 2020

I'm not sure it may pop up on the driver app

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How can I call this location?

parker amaker | Oct 19, 2020
deborah coleman | Oct 19, 2020

Go on there website

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How do i talk to you

Christy Gaskin | Oct 19, 2020
Ichmide Pierre Louis | Oct 19, 2020

Great customer service ever💞

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How do I get my phone back I left in the car REWARD IS OFFERED

Rosellen Hobbs | Oct 19, 2020
deborah coleman | Oct 19, 2020

Yes what Annie said

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Do they have SUVs for rent?

Daymel Murray | Oct 19, 2020
deborah coleman | Oct 19, 2020

Yes but they go fast

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How do I get refunded for a ride never takin.

Diana Giovannone | Oct 19, 2020
Edward Green | Oct 19, 2020

Call them or dispute with your card company

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Do they truly conduct passengers investigation.

Leonard Paskel | Oct 19, 2020
deborah coleman | Oct 19, 2020

Yes they do

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Is this to personally rent a car from Lyft?

Amber Martinez | Oct 19, 2020
Jose Colon (Mickey) | Oct 19, 2020

Yes

How can I contact the Lyft hub for questions?

sheree johnson | Oct 19, 2020
deborah coleman | Oct 19, 2020

Yes download the app and you can get all the answers you need

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What's their contact number

Erica McNair | Oct 19, 2020
Erica McNair | Oct 19, 2020

Thanks. Im in NC smh but i got the car from there

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Do you carry lyft products? I need a new amp i wrote for one but have received no response Thanks

Edward Musho | Oct 19, 2020
Alex Roman | Oct 19, 2020

You could get one at the lyft center.

How can change phone number

Eric Chen | Oct 19, 2020
Nicole Washington | Oct 19, 2020

Yes, go on ya account info and update the phone number

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How much is it to rent a car

Rodney Frederick | Oct 19, 2020
Shawn Maurizio | Oct 19, 2020

They have 3 different plans. Lowest plan is $236/week (includes taxes + fees) and gives you only 200 personal miles. Highest plan is $389/week (before taxes + fees) and you get unlimited personal miles. You basically drive fulltime to pay the rental fee and fuel. Not much left after that.

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Can I go down today to get a Lyft rental?

Joy West | Oct 19, 2020
Arib Osmany | Oct 19, 2020

Yeah

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Is there a phone number for this business

Carla Curtis | Oct 20, 2019
Paul Kincheloe | Oct 20, 2019

Hello no

why does the rental place here charge me 500 when a employee said it would only be 250 charge? Also he said the other parties insurance would be able to take care of it?

barbara barbara | Oct 20, 2019
Silver Bullett | Oct 20, 2019

Everything in life is based on your credit. The better your credit is.....great credit = better interest rates. So yes....the better your driving record = the cheaper the rental fees

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I was in a lyft that got towed on monday 10/7/2019 between 10pm &12am and my pocketbook with all my everything is in it was in the car. How do i retreive my belongings?

Chante Hawkins | Oct 20, 2019
Alex Roman | Oct 20, 2019

You need to find out where it was towed. And by who. Also depends if it was the city, a business, or lyft if you owed them. Once you find the towing co. Find business hours and personally pick up your belongings

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Why does it take so long for the deposit to go back? I returned the car over a week ago

olive Branch | Oct 20, 2019
Cleveland Harding | Oct 20, 2019

They gotta wait and see if any tickets or ezpass come in, 30 days

Im a driver and cannot find an email contact address. I keep going in circles on the site. Can anyone help?

Robert Purifico | Oct 20, 2019
Christopher jr Ortiz | Oct 20, 2019

Google lyft contact support

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What is the contact number for Lyft if you are a driver?

Robert Purifico | Oct 20, 2019
phillip bond | Oct 5, 2022

Lyft charge my account two times for one ride I'm with my money back can't get in contact with nobody to help center is trash

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Can I get bonus if I sign up byself?

Md Islam | Oct 20, 2019
Johuanna Gibbs | Oct 20, 2019

No

How can you Reach lift because my sister but I left for $13 and the driver didn’t show up

Albany Magaw | Oct 20, 2019
Johuanna Gibbs | Oct 20, 2019

Email

how can I get the light for night for top of dashboard

William Fennell | Oct 20, 2019
Silver Bullett | Oct 20, 2019

You don't just "get " the Lyft Amp light. You have to have a certain number of rides and then they will notify you and let you know when they ship it. OR, you can buy it off Amazon

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How long does it take to pick up a rentaland do y'all accept cash

Michael Brown | Oct 20, 2019
Silver Bullett | Oct 20, 2019

Nope no cash. And it can take up to a month to get a rental through Lyft. Better off using own car!

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Lyft has charged me 126.14 for a 2 mile ride cannot get them to help me is there anyway to acually talk to a human?

Laura Fitz | Oct 20, 2019
Thor-El Falcon | Oct 20, 2019

Definitely write an email with time, date and location info so they can look up your ride. Lyft has a No Refund policy(see terms of service) but sending an email can increase the chance of them doing you a solid and returning the funds. No promises, but worth a shot.

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Do I need to pay something for inspection car

Karla Romero | Oct 20, 2019
Nick Mangiaracina | Oct 20, 2019

No

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I need help with my status to manage

Joel Padilla | Oct 20, 2019
Silver Bullett | Oct 20, 2019

Does not speak spanish

How much do they take out if you rent?

Mimi Knight | Oct 20, 2019
Cleveland Harding | Oct 20, 2019

$254.76 a week

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I had 2 stop fare and after first stop was over. Had no idea where 2nd stop was and after waiting was not getting help where to drop off. Meanwhile was getting many requests for other rides. Got frustrated and dropped off original fare.

Thomas Smith | Oct 20, 2019
Tiana Booker | Oct 20, 2019

Ask lyft.or go to the lyft hub.stop asking you'll ?on google.

Can I pick my rental up early?

Dottie Warbuckz | Oct 20, 2019
Tiana Booker | Oct 20, 2019

No.you have to schedule to pick up based on availability in the lyft driver app after your approved.you select rental car instead of your own vehicle

When using the driver app I no longer hear the pings while driving. Sound works for directions but not when I receive an new ride.

Tom Kirk | Oct 20, 2019
Susan Mazzola | Oct 20, 2019

I had the same problem but only with shared rides. Definitely uninstall then reinstall the driver app

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How do u get long rides like va or Carolina

Ronald Powers | Oct 20, 2019
Zaimah Saleem | Oct 20, 2019

You can't pick and choose ur destination. You can decline a request. Once you accept a ride, you will not know where you are going until you have confirmed that you are at the pick-up address.

They gave me a date for april 9th....anyway I can get a rental before then? My background check is done, they have my deposit on hold and all....I am just excited to get driving and want to get the rental asap!

Matt Schmitt | Oct 20, 2019
Zaimah Saleem | Oct 20, 2019

Lyft sticks to there schedule. That is something you will love about the company. Be patient Mr. Schmitt.

My name is Ayana my car everything good why my account say add new car it's 2008 Honda ?

Ayana Fufa | Oct 20, 2019
Zaimah Saleem | Oct 20, 2019

Car can only be 10 year old or newer

can I arrange a ride for a relative if I won't be there when the driver arrives?

Carlos Ortiz | Oct 20, 2019
Said Toori Rules Est. 2021 | Oct 20, 2019

Yes

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