UPS Customer Center

Category: Shipping and mailing service

Address: 5190 Ivy St, Commerce City, CO 80022, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 8AM–9PM

Tuesday: 8AM–9PM

Wednesday: 8AM–9PM

Thursday: 8AM–9PM

Friday: 8AM–9PM

Saturday: Closed

Reviews

Diana J Simms

Oct 18, 2022

A place that remembers your face/name. A great family owned business. The employees will go above and beyond even when they are super busy! The best UPS store I've been to! Thank you everyone!

Elliott Francescott

Oct 16, 2022

Worst drivers for ups in all of Colorado. Drives by house or delivers 1 of 2 packages then drives back to warehouse. They need to fire all those drivers. Laziest people and must have a low IQ to not deliver 2 big packages, and we all know it says how many packages an address has. How do you deliver one on time and miss twice a late package? This isn't the first or second time they drive by my house and/or don't deliver all the packages.

Gloria Whaley

Oct 14, 2022

3 items mysteriously fell out of the box. Repackaged the other 2 items and was received broken. I had them bubble wapped. After my complaint I ne er heard from them.

George Aguilar

Oct 14, 2022

Always friendly service when we drop off packages.

Thanks! Your review is awaiting moderation.

Questions & Answers

Is there a way to contact this facility directly?

Gregg Malley | Oct 18, 2021
UPS Customer Center | Oct 18, 2021

Hi Gregg, thank you for contacting us. Our team will be happy to help you with this situation. To better assist you, please send us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp. -Gisselle

Why has my order been delayed. It has been sitting in the Commerce City post for the last two days. Weather delay is the stated reason. What weather delay?

Kathy Hockett - Kramer | Oct 18, 2020
Casandra Gallardo | Oct 18, 2021

I’ve had the same issue however I’ve never received my packages. 3 of my packages with a significant bake have gone missing once they arrive at this location. UPS might need to investigate their employees for theft. My opinion.

Read More

Do UPS employees read. I left instructions to deliver after 6pm mon-thurs. My package was delivered a 10am today. It was probably stolen 10mins later.

Frank Shearer | Oct 18, 2020
Timothy Kyle | Oct 18, 2020

Ups drivers have a set route and your delivery happens whenever your stop is in that route with very little changes on said route

Read More

Is this the main office for ups?

Adriana Rivera | Oct 19, 2019
Michelle Kaufman | Oct 19, 2019

Danielle is correct. This is a hub.

Read More

Can I drop of a package at this location and get a tracking number?

Brittany Ledezma | Oct 19, 2018
Larry Harte | Oct 19, 2018

Yes. We shipped 4 big boxes. Billed the total to our UPS acct. And got tracking #s. Very friendly. Call them w/ any questions.

Read More

Can I go over and get my package myself

Jose Luis Espinoza | Oct 19, 2018
Jenn Bishop | Oct 19, 2018

Yes, but only if you've already elected to pick it up there instead of having it delivered (you can do this online or from the app). I like this one because it's open later than the retail UPS stores.

Read More

can i pickup a package that is located in commerce city today

gerald moss | Sep 18, 2022
Average American Coalition | Sep 18, 2022

This location is closed on weekends.

Read More

I have a package that is perishable - can I request it go out today instead of tomorrow at this facility? Need direct phone number to COmmerce CIty Hub please. Very important

A Google User | Jun 20, 2022
UPS Customer Center | Jun 20, 2022

Hello. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS. -Daniel

Read More

Every time I use UPS the tracker says it's on the truck out for delivery and the truck just drives right past my house If this has happened multiple times in the past would file a claim but it won't let you until the package is delivered Explanation

Jay Stricklin | Apr 21, 2022
UPS Customer Center | Apr 21, 2022

This is not the ideal experience we would like you to have. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS.

Can i get packages shipped by ups sent there for free and pick them up

ken czajka | Oct 18, 2021
Phil Banks | Oct 18, 2021

Negative, ghost writer.

Read More

How can I get in contact with a real person to discuss deliveries being dropped off at a pump station instead of our residence? The automated system is absolutely NO help and will not allow us to talk with anyone. Call backs are non-existent.

Christal Kurth | Oct 18, 2021
UPS Customer Center | Oct 18, 2021

Hi Christal. Thank you for contacting us. We are sorry to read that you've experienced problems while trying to get assistance. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter, we would like to assist you. -Adriana

Read More

Seems this location is having a problem with theft. Employees have sticky fingers. I’ve had 3 packages arrive and never leave this location. All have been items of significant value. Anyone else having issues with their packages fall into the abyss?

Casandra Gallardo | Oct 18, 2021
Casandra Gallardo | Oct 18, 2021

I would venture to believe that IF it happened once but 3 packages at different times from the same vendor...Apple....I would say is probably NOT likely. Theft! These ppl get familiar with vendor names and so they know where the packages are from and what’s inside them. Sticky fingers.

Read More

can i pick up my package after 5

Bridger Hardy | Oct 18, 2021
Stephen Hattendorf | Oct 18, 2021

Yes till 9 I think

Read More

What’s the HR number please

Meri Martinez | Oct 18, 2021
Mike Wilson | Oct 18, 2021

I believe u can find the number for corporate HR on the website. However UPS is a Union job so u might want to find your local Teamsters Union affiliated with your job

My package is at a ups, can I pick it up

Terri Espinoza | Oct 18, 2021
UPS Customer Center | Oct 18, 2021

Hi, we need to review your package information to confirm if the option to hold for pick up is available. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp. Thank you.

Other UPS locations

Linda Olson | Oct 18, 2020
William Joseph Jones | Oct 18, 2020

I would be helpful to your question if I understood your purpose and location

my package has been sitting in commerce city colorado since June 10. when can i expect it

Debbie Martinez | Oct 18, 2020
Sean Weir | Oct 18, 2020

Call 1st it might be at the new facility in Airora

Read More

Does corporate read the Google reviews? Or do they also not care how poorly this facility is run like the local management?

Emma Harris | Oct 18, 2020
brian rendon | Oct 18, 2020

Not sure if they do.

Is this the regional headquarters for UPS

Robert Lujan | Oct 18, 2020
Melissa Merrick | Oct 18, 2020

I think so

Can a ship a package from hub and pay with credit card

Pam Tucker | Oct 18, 2020
Deronn Turner | Oct 18, 2020

Yes.

When a package gets held up here for a day or more, where is it stored? Inside of a building, heated? Or in a truck outside and cold, unheated? I shipped frozen food that got held up by weather and now it cannot be delivered for 2 more days.

Vicki Weldon | Oct 18, 2020
Longshot 1009 | Oct 18, 2020

If it has not checked in at the store or the Warehouse hub that means its still in a trailer on the way or is sitting in one waiting to be unloaded. If it is in a building they will have it in a certain area to keep it cool until they can get it to you.

Read More

how does one ship lighters? Bic lighters

FullScale Office | Oct 18, 2020
Terry Tate | Oct 18, 2020

It can be done, but be sure to Declare what they are and they'll send via "ground shipment only"

Read More

Can you apply for a job there?

Judy Stanko | Oct 19, 2019
Benlearning 777 | Oct 19, 2019

Yes they're hiring like mad crazy I believe it's ups.com/careers/commercecity

What is the number to call if you can't make it to work?

Viola Konneh | Oct 19, 2019
Marty Chisesi | Oct 19, 2019

Depends on your area you work and shift

What is the hr number

dannisha barber | Oct 19, 2019
Danielle Stephens | Oct 19, 2019

The corporate number for UPS Human Resource is 404-828-6000

Read More

Can I drop off my package to ship if is after hours?

April Rasmussen | Oct 19, 2019
Eric Ashenden | Oct 19, 2019

If the boxes have their label you can just use a drop box

Can you track it for me?

Ward Kenneth | Oct 19, 2019
K D Jones | Oct 19, 2019

No I can't. I'm just a lonely ol trucker

Read More

I'm having a large crate shipped by UPS freight for pickup at the UPS terminal in Commerce City. Do you have a fork lift that you can use to load the crate onto an open trailer?

Bill Sartin | Oct 19, 2019
K D Jones | Oct 19, 2019

I'm sorry, but no I do not have a fork lift.

Rec'd notification of a weather delay from Commerce City Colorado. I live in Golden Colorado-20 miles away. The weather here has been warm and dry for the past two days,so why the lies and where are my packages. Customer Service in India a joke

Darold & Donna Merriman | Oct 19, 2019
K D Jones | Oct 19, 2019

I only know that Friday afternoon to Saturday, sleet/snowy conditions was expected. I got out of the area Friday morning about 11am. I live in Texas. Sorry for the bad info you received

I've been having issues with your delivery first I ordered a computer for my grandson for Christmas they said they delivered it next day went out to look the driver threw my computer over the fence now today again

nicole martinez | Oct 19, 2019
nicole martinez | Oct 19, 2019

For one when I pay for delivery I expect it deliver not thrown out in the street and I am disabled that is why I have delivery sorry but wrong

If are site closed in Aurora how do we go by getting are checks

Tyres Hunter | Oct 19, 2019
Kenneth Turner | Oct 19, 2019

Good luck! I'm still trying to get mine 2 weeks later.

Read More

Is Commerce a big hub..Central or something? My package got held up because of severe weather.

asdf Bill | Oct 19, 2018
Anthoni Mcmillan | Oct 19, 2018

Its really windy out right now probably what happen

can i change teh address where my package is to be deliverd? pay pal put my old address on a purchas i made i need it deliverd to my new adress..

Michael Cooley | Oct 19, 2018
Zachary Christian | Oct 19, 2018

You would need to call UPS customer service ASAP (this facility won't be able to handle that, as it's on your end once sent out). UPS offers a premium service (think: the "Amazon Prime" for UPS). With it, changing address en route, etc. are offered in some cases. I'd CALL the main 800-number. Or, on the UPS website, look into that service (can't miss it- it's the "subscription" promoted all over). If the price of the service is worth as much as receipt of that package, then it may be for you. Regardless- if you hope to receive the package, call them ASAP to see what your options are, as they're shrinking by the minute as it makes its way from Point A to Point B. Hope it all works out!

Read More

i return the given cloths on 29 nov 17.but i could get yet the only my first and last check.

Simon Andemichael | Oct 19, 2018
Mark Mcdonald | Oct 19, 2018

I dont understand why Google would ask if I could answer a question, then refer me to this.....W.T.F.

Read More

How to contact payroll

Lavae Robinson | Oct 19, 2018
Rand Matson | Oct 19, 2018

Doh!

Read More

Need to ship meat with dry ice. Where do I go in Denver Metro?

Daniel Kraft | Oct 19, 2018
Tim Pummel | Oct 19, 2018

Worked there. It's ok to do so

Read More

I need my package held @ commerce city location for pickup

Beth Toles | Oct 19, 2018
Bare Stud | Oct 19, 2018

You can either call UPS with your tracking # & ask them to hold it for pickup or go online.

Read More

How do you track a package with just the claim number

Ricky Guerin | Oct 19, 2017
Tamara Laws | Oct 19, 2017

Call UPS customer service as they can track packages multiple ways.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places