Heroes West Sports Grill

Nataly A

Rude manager. I was not told of an additional price for the fries, it was mentioned as if it were a part of the options. When I arrive to pick up my food, the price was higher then expected. I was informed due to adding fries instead of the standard chips. Food prices are insanely high, I was not willing to pay $20 for a meal I was picking up (and I think this might have been the price after the military discount) I asked for the regular chips. Protocol for a well-run business might have let me keep the fries given they were already made and the mistake was on their end. I definitely would’ve given a good tip in thanks and you would’ve won yourself a repeat customer who would’ve recommended your place to others. She instead tried to get me to accept the fries and pay the price. I say no. Manager sends the fries to be replaced with chips. Doesn’t inform me of the wait. At that point, I would rather just have a refund. She continues to make me wait and goes to pack up food at the kitchen area. She was still trying to force me to accept the food. I have to get another manager involved. She’s now struggling with the machine since she decided to close out the drawer and get a new drawer AFTER I had asked to go ahead with a refund (meaning all prior transactions are now closed out, more or less). She still tries to get me to wait some time longer but now she has a wasted meal and customers building up. Sometimes it goes a long way to build rapport with your customers. There’s also an additional charge for take-out that was not mentioned either.

Mihir Rane

I tried the mango salsa salmon burger. It was amazing! Also their draft beers are pretty good. Must visit :)

Lisa

Too expensive for what you get food was good

louise lambert

It was past 9pm so we got food off of the late night menu.