Nelson Family Mortuary

Mary Jane Goodale

I'm so very pleased that we picked Nelson Family Mortuary for the funeral service and graveside service of my 17-year-old granddaughter. We had the funeral service in their Provo funeral home and the graveside service in Heber City. Lance Nelson and his staff, Isabelle, Claire and Colin, were very patient and compassionate as I shed many tears each time I called the funeral home prior to my granddaughter's expected death and after. They listened each time I called and were very helpful. I called them every day during the two weeks of planning with questions I had about things, and it was great that someone was always available to help me; and if I had a question after hours, the answering service took a message, and I was contacted shortly thereafter. The rooms for the service in Provo were beautiful and had mountain views. Everything went smoothly. They provided tables with tablecloths, easels and stands for the flowers, two slideshows (for the viewing and a separate one for the funeral service), and livestreams for both services. Lance and Allison attended the funeral service and graveside service to make certain everything went smoothly. The planning meeting with them was easy. They had caskets onsite which was a surprise, and we picked the one we liked best. We expressed to them how we wanted the services to go, and they did every single thing the way we wanted. They also made my granddaughter look very beautiful in her casket for the viewing. She wore a single braid and they inserted tiny silk flowers we provided them plus matching nail polish. We received many compliments about how beautiful the funeral services were. I suggest you have the butterfly release, as it was extraordinary. If you're looking for a mortuary for a loved one, pick this place! I'm certain your experiences will be like ours: easy planning, and the most beautiful send off for your loved one. My family, friends and I will have these memories forever! I was even able to watch the service again on their website so that I remember each and every detail of it forever. Also, my sister who couldn't attend on the day of the service was able to watch it at a later date.

Stephen Case

Can’t say enough good things about Lance and the group here at Nelson. Highly recommend.

Tricia Osborn

Nelson Family Mortuary provided such kind and gracious service to us during our very difficult time of tremendous loss. I felt that Lance was so very respectful of my husband at his passing and was so kind to us all at such a tender time for me and my family.

Sheree Garner

When my mom passed away the end of September 2021 we used Nelson Family Mortuary for all our funeral services! My parents didn't have a prepayed funeral plan in place! Lance Nelson the owner, and his staff are very caring and went above and beyond to help us with all our needs related to the funeral, including billing the life insurance company. Their prices and fees are very reasonable! The Mortuary has a huge, bright room, with a glass window wall that looks out into a beautiful courtyard with views of Mt. Timpanogos. This room is where we held the viewing and the funeral service! So many people commented on how lovely the place was! After a few months Nelson's contacted us to see how we were doing and how the grieving process was going! This was a nice gesture! We recommend Nelson's Family Mortuary to everyone! You and your deceased loved one will be well taken care of if you choose to use Nelson's! ❤