Heartland Veterinary Supply

Category: Pet supply store

Address: 401 W 33rd St, Hastings, NE 68901, USA

Phone: +18009349398

Opening hours

Sunday: Closed

Monday: 7:30AM–5:30PM

Tuesday: 7:30AM–5:30PM

Wednesday: 7:30AM–5:30PM

Thursday: 7:30AM–5:30PM

Friday: 7:30AM–5:30PM

Saturday: Closed

Reviews

Don’t Worry Be Happy

Oct 13, 2022

Found them through google shopping as they offer one of the lowest prices around for the medication my dog needs. Placing the order on their website was easy enough and when I initially emailed a question, they responded right away. Awesome I thought, but when my Vet sent them the prescription the following evening, it was like pulling teeth to get an order update. I gave them the benefit of doubt as my Vet sent the script after hours, but I expected the order to ship the following business day, especially when I stressed how important it was for my dog to receive this medication in the initial email. After several emails to customer service went unanswered the next couple days (surprise, surprise after you pay them), I finally called to inquire. I was told they are short staffed and behind on emails. Ok but why did you tell me my order would ship right away during our initial communication which you responded to in less then 10 minutes? This will be my last experience with this company and I will be canceling future auto ship orders.

gwen james

Oct 8, 2022

Ty so much!

Ferrara Brain Pan

Oct 7, 2022

Fast shipping and fine customer service

robert corley

Oct 6, 2022

First time I ordered from Heartland. I was very impressed.

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Questions & Answers

Do you need a prescription from vet to order medicine?

Cat Fallgren | Mar 20, 2022
Jess Schwartz | Mar 20, 2022

If your wanting to order an RX item, then yes.

What are the Covid safety practices like here?

Anonymous | Oct 16, 2022
Toni Monroe | Oct 16, 2021

I have never visited their facilities. They do have very nice people in customer care, however, so a call will help give you better answers than me.

can you provide me with tacrolimus 0.03% eye ointment?

john miller | Oct 16, 2020
Heartland Veterinary Supply | Oct 16, 2020

We have the 0.1% in stock. I can look for the .03%, but you will need to provide a prescription from your veterinarian. Place order online and follow steps for sending your prescription. Thank you, Christy

Do you do compounding?

Heartland Veterinary Supply | Oct 17, 2019
Heartland Veterinary Supply | Oct 17, 2019

Yes we have started compounding a few products and look forward to adding more products as we grow in the compounding. If you have a product you are wanting to know if we compound for you and you don't see it on our website please call us at 800-934-9398 and we will be happy to check into that for you.

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I placed an order back on 3/15. Still waiting. High volume calls, really, for 2 weeks now??

Marta Haylock | Oct 17, 2018
Mintha J | Oct 17, 2018

We do apologize we had to do some extensive research to find the order you were referencing since your name is not on the order. A representative will be calling you in less than 10 minutes as there was a problem obtaining the prescriptions.

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i have been unable to reach anyone at heartland vet supply by email, phone or website contact. have they gone out of business?

deanna seab | Oct 17, 2018
Mintha J | Oct 17, 2018

We do apologize our call volumes are extremely high and we are trying everything we can to get all of the phone calls answered. We have not gone out of business we are working to get more people hired to help with our high call volumes. Again we do apologize.

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Why do you not send the boxed product just the blister pack for Triflexis ?

Joyce Balderson | Oct 17, 2017
Sue Mitchell | Oct 17, 2017

They dispense mine in an RX bottle... just like a regular prescription.

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