We do apologize we had to do some extensive research to find the order you were referencing since your name is not on the order. A representative will be calling you in less than 10 minutes as there was a problem obtaining the prescriptions.
Given how long its been, you might want to cancel your order. Heartland processes their orders on business days. So if you placed it on thursday, it'll take 2 days to get approval from your vet, then the order won't be processed till Monday.
Thanks! Your answer is awaiting moderation.