Super 8 by Wyndham St Charles

Albert Smith

Hi .I've stayed there alot. I. Am from Texas Working out of Saint Louis. Before check out. I've ask can I stay over one more night. I was told that someone else requested the room that you are in. So . The service person said. I'll find you another room .stay around I'll put you in a room later. I've never been treated like this at this location are at any super8. I'll never stay there.

Jim Wheeler

I stayed here June 14, needing only a place to sleep on a long road trip. Even though the room was non-smoking, the smell told me right away that someone had smoked in it. The bathroom seemed clean but the rest wasn’t. There was a dried glob of something on the nightstand. The sheets felt damp. The volume on the tv didn’t work, no sound at all. I travel through St. Charles sometimes but I won’t stay here again.

Josh Butler

So this stay was terrible from the start. I called to ask if they had any available rooms that night and was put on hold. The lady at the front desk then informed me they had a room. I told her I would be paying cash and she said I had to give her a card or she wouldn’t “ guarantee“ there would be any rooms for me. I said I didn’t want to give them my credit card info but she assured me my card would not be charged. So I reluctantly gave her my credit card info and started to get ready to head over. A hour later I get a charge to my card for the price of the room. We didn’t end up going after that. I called the next day to resolve it and the guy told me he didn’t have my card or my name on file. After yelling at me, telling me I was wrong and I needed to call my bank, he hung up. Sketchy and untrustworthy do not come here unless you want to be lied to.

Tanya Kirkham

When I booked the room I marked an unknown arrival time as we were coming from 8 hours away. My husband and I called our financial institution before leaving to inform them of our drive out of state to assure our card wouldn’t be fraud locked. We arrived at this motel around 12:30AM the first day we were to check in after an 8 hour drive. The over night clerk proceeded to tell us that they ran my card 30 minutes before our arrival and it came back as fraud so they rented our room to another person. We get alerts when this happens and didn’t receive any such alert for fraud also we have been using said card for purchases all day during the trip. He takes another 30 minutes to rebook us a room. We proceeded to hand him my husbands card which is linked to the same bank account and of course it goes through without a problem. If my card (“1st used card”) was fraud locked our account wouldn’t have been able to accept his card due to the account being locked. Anyways fast forward we finally get into this room and we realize that the showerhead is loose from the wall. Good thing that was an easy fix so my husband completed this. Next the swing lock on the door was missing all but one screw, so to feel safe my husband fixed that. Also on further inspection there was blood drops on our toilet paper roll that did not belong to us. And most motels you can get back inside at the stair wells with your card key and that wasn’t the case here. Once you went out those doors you had to walk all the way around the motel to the main lobby door to get back in. We also asked the front desk for extra towels and to inform them we did not need turn down service, to come back later that day and find out that they turned our room down anyways after being asked not to come in our room. We will be coming back this way but we will not be staying at this facility again.