Pet Paradise Mooresville

Mindy Rainwater

Why is this place still open and dogs are getting sick with pneumonia?!?!?? SHUT THIS PLACE DOWN!!!!!!! 😡😡😡😡

Brianna McShea

Both of my dogs went to doggy day care the last week in September. Two days later they both started coughing up sputum and wheezing. We ended up having to take both of them to the animal emergency hospital. They were found to have a bronchitis that progressed to a pneumonia. The vet bills to treat them surpassed 1000 dollars. The vet said that Pet Paradise is ground zero for this illness - that they are seeing multiple dogs daily from this same facility with the same illness. Wait times to be seen over 8+ hours (can you feel the strain this puts in the animal medical system?!). Now that being said, and what doesn’t sit with me well (as a medical professional myself) is that pet paradise does not warn the families of their beloved pets of what is being spread or the risk. Can they truly say they even care for your dog with these practices?! They MUST know what is going on - look at prior reviews with similar comments! They should be ashamed of continuing to operate with such an contagious outbreak going on putting the health and lives of dogs at risk!

Lauren Harwell

READ!!! BEWARE...you'll spend thousands at vet due to this facility!!!!!! My dog Jax, has been boarded at Pet Paradise twice within the last 3 months and both times he ended up being extremely sick. Each time I approached management, I'm told it's because I have an older dog. I called multiple times and emailed to check in on him this last time I was gone. It took multiple times to get someone on the phone and they said very apathetically, "I mean I guess he's OK. I haven't heard anything else." Needless to say I was less than pleased with that response. The morning I head home they give me a call letting me know my dog has a cough. (This was the next day after speaking to the other staff member.) Long story short I took him to his vet and he had a bad case of kennel cough. Two days later (over the weekend) he took a turn for the worse and I called all emergency vets around the area (3:30 am Saturday morning) and they wouldn't see him because so many dogs were hospitalized and they did not have room for him. I said in passing he was at Pet Paradise and the individual on the phone said there were multiple dogs already there from that facility!!!! I finally got in at VEG (amazing!!!!) And he had bronchitis and was hospitalized. Keep in mind this was 3 days after picking him up from Pet paradise. I've spent $3k so far on vet bills and he still has a long way to go to recover. Please keep in mind this doesn't include the $1500 from his July 4th stay. (He had pneumonia) Shame on me for believing my dog was the problem. They take zero ownership and are less than concerned on warning their clients. They couldn't even tell me their protocol when an outbreak occurs. Please be careful. What happens to those pets when people can't afford emergency vets? This is not OK! Shut your facility down and clean it, Pet Paradise and tell your clients what's going on! This is bad business and a poor business model. You only care about the buck. Cheers to in-home doggycare. It'll be much safer and cheaper.

Cynthia Newton

My Callie loves to go to Pet Paradise! Great staff, love having a vet and grooming right there as well!