T-Mobile

Charles Cato

I'm facing this review on T-Mobile as a whole not this T-Mobile store. Five nights ago I signed up with T-Mobile online. The benefit to this was that the online customer service people can waive the $30 activation fee for each Sim card. With two SIM cards I'd be saving $60. I was on chat with this customer service rep for over 2 hours and signed a ton of documents and was expecting my phones shipped on the 25th. Well the 25th came and went and I got no phones in the mail. I couldn't log into the website and I finally called them back up and was told that since they didn't receive my signed EIP that no account was created and no phones were shipped. They told me I had to go into the store to go through the whole process all over again and guess what? Not only did I have to pay $30 for each SIM card but the phone no longer had a free memory upgrade so that was another $50 and the trade-in value on my phone had gone down $25. So all in all because they messed up I have to pay an extra $135. Additional to that I tried to contact them the night before on chat and had three failed attempts, one that didn't connect at all, one that connected and never said anything, and one that connected, asked me what my problem was, and then made me wait over 12 minutes before replying let me look at your account. I might be saving $20 a month on my bill by switching from Verizon but it honestly isn't worth the headache at this point and I'm only one day into my contract. EDIT: ending up changing back to Verizon 8 months later. Shotty coverage around Bear Mountain, wife's phone randomly needed to be reset to receive calls, and the last straw was when my 1st Responder discount randomly was removed, raising the bill 25%.

Syed Zohaib Raza

Good customer service by the staff

Kalpesh Patel

Great store service. T mobile management and tech service is amazing

A Edwards

Had a terrible experience at this location. My husband and I went in to redeem the T-Mobile Tuesday item as soon as we came in the lady employee was so rude! She said my husband was staring off into space while we were browsing! Then she had to “audit” our account and was badgering us to upgrade our account before we were allowed to receive our item. She had a nasty attitude the whole time and as soon as we turn to leave she said “I hate these promotions! People just want free stuff!” I will never go back to this location!!! It’s a shame people are so rude! We were just redeeming a promotion that her company set in place. It’s not like we were asking for her to make special concession for us. We feel accosted and racially profiled. Because at the same time we are dealing with her three white men come in and receive their item no questions asked! I do not understand why she had to treat us this way and I am very disappointed.