Xfinity Store by Comcast

Category: Internet service provider

Address: 311 SW Pine Island Rd, Cape Coral, FL 33991, USA

Phone: +18009346489

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Kathy Wilcox

Oct 12, 2022

The gentleman that helped us was very knowledgeable I'm very helpful solved all our problems thank you

Emerio Marquez

Oct 7, 2022

And I better not answer them

Minerva Quinones

Oct 7, 2022

We just experience a major hurricane in my area and I was charged $300 to have my cable replaced and tech to come out. Just got power back after 8 days and now I have to wait to have someone restore my cable so that I can work. I will most likely cancel my service with Comcast. Not happy I have to pay for damage due to major hurricane. Minerva Quiñones

Wayne Campbell

Oct 7, 2022

How do charge people for internet when we have not had it since hurricane don't think it wii work the whole month but I still want money

Thanks! Your review is awaiting moderation.

Questions & Answers

Why do they make this process so difficult

A Google User | Oct 12, 2021
James Bunnell | Oct 12, 2021

Because they are money hungry idiots ..

Can I go to an xfinity store and exchange my DVR box and get a new one? Having problems with the one I have.

Sharene Chauza | Oct 12, 2021
Phillis Carbone | Oct 12, 2021

Yes. If you don't want to wait too long, you can make an appointment or if you have the time, you can go stand in line.

Read More

What r the Code numbers for the remote control for Sony TV any help or do

Georgie10184 | Oct 13, 2017
SC Rick | Oct 13, 2018

Hold down the set up button until the red light goes green then press 991. The remote will blink green twice, then keep pressing the channel up button until the TV turns off then immediately press the setup button to sync the remote to TV. Do not press channel up too quickly. This process works for all TVs, however, some TVs will take longer than other to turn off.

Read More

Can I just get wifi?

Cindy Almeida | May 15, 2022
Noah Haas | May 15, 2022

Yes

Read More

Who's idea was it to wait until the weekend to work on the internet?

vincent gallucci | Oct 13, 2017
vincent gallucci | Oct 13, 2017

Not sure. I just hope its fixed soon. I know they're busting their butts out there.

Read More

Anyone have cable tv restored in Cape Coral yet?

King Limage | Oct 5, 2022
Randy Rodgers | Oct 7, 2022

Of course not

Read More

Can I drop off equipment at this location

Marisol Rodriguez | Sep 12, 2022
Kelly Gallant | Sep 12, 2022

Yes!

Read More

can i go to the store to discuss billing

Ed Kay | Aug 13, 2022
Randy Rodgers | Aug 13, 2022

You're better off calling but yes.

How to return parts for credit

Mary Koskinas | Aug 13, 2022
Randy Rodgers | Aug 13, 2022

Make sure you get a detailed receipt of everything you return. We returned all our boxes and later got billed for one. It's a process proving to them you don't have it.

Read More

I want paper statements

MARY BITTNER | May 15, 2022
Vicky Kaplan | May 15, 2022

You can go to paper statements if you wanted to but that will remove you from eco billing and add a fee of $10 monthly.

Read More

how much does it cost to bump up my service at my home,.

Mike Wildner | May 15, 2022
stephen seal | May 15, 2022

Lots

Read More

what does it mean data usage exceeded on my account.

Mike Wildner | May 15, 2022
Debi Pennington | May 15, 2022

My moble went from 30-35 to almost $70. Was in the store for a new phone, the rep explained it was all on my husband's line. He drives a truck an downloads Audible books. Simple solution, download from home so it is done WiFi. No data charges! Thanks, Alex.

Read More

Is this where I can return my modem??

Carole Mullins | Apr 15, 2022
Dean Gordon | Apr 15, 2022

You can also go to any actual UPS store. It must be a UPS store not a pack and ship type store and they will do all the work for you

Read More

Is there technical support reps at the pine island bldg?

mary arnier | Mar 16, 2022
Michael McCann | Mar 16, 2022

From what I understand just sales reps

How do I talk to a person on the phone?

Jim Dame | Feb 14, 2022
RunTelDat | Feb 14, 2022

The understanding level is sometimes had so go in and wait in line for best service

Read More

if xfinity is open MLK Day on pine island rd cape coral fl. what would their hours be

Robert | Feb 14, 2022
Jack Harris | Feb 14, 2022

I cant remember

it is my email for my work where can i get a replace for a tv control ? can i come to the store or do you have to mail it?

Jason Kaster | Nov 16, 2021
Lloyd Ross | Nov 16, 2021

Go to the store

DO you service NW Cape Coral?

Den Boe | Oct 12, 2021
dean gordon | Oct 12, 2021

Most of Nw. Would need an exact address to be sure

Read More

Is xfinity tv any good?

Steven Neider | Oct 12, 2021
Χfίпίτу Νετωοгκ ίѕ Dοωп | Oct 12, 2021

Yes... The #1 Top Xfinity X1 TV Package w/ The #1 Top Xfinity 1.2 Gigabytes High Speed Internet Package is very good! Top Tier Quality Services & Latest & Greatest Products that they provide with em! Check em out... Theirs a Xfinity Store in North Cape Coral... If you love Gaming & watching all types of Movies & Shows ETC...? Those Two Xfinity Packages is the way to go!

Read More

There are areas in NW Cape Coral where you don't currently service. Can you give me update on when you will? I'm a realtor helping clients choose their next home. Thanks, Sam Yaffey

Rosa Yaffey | Oct 12, 2021
Tim Matthews | Oct 12, 2021

No idea, don't work for Xfinity

Do I need to make an appointment to return modem equipment

Thomas Bonner | Oct 12, 2021
Doug Stiglitz | Oct 12, 2021

No

Read More

Please can we get the Heat games broadcasted in Cape Coral? The guide always says its on 402, but we don't get. Please help #HEATNATION

Andrew Thompson | Oct 12, 2021
dean gordon | Oct 12, 2021

Unfortunately you could only see the Heat games if they are scheduled on one of your channels that you currently receive

When are they going to expand to NE cape coral? There are wires around us on andalusia and santa barbara but they don't go down kismet and our block

Nick L | Oct 12, 2020
Mark Kroehler | Oct 12, 2020

Sounds like a question for Comcast?

Are you open on pine island rd

Susan Carter | Oct 12, 2020
Christine Wasilak | Oct 12, 2020

Yes

What is the code for the remote with a Westinghouse TV.

Carole Keller | Oct 12, 2020
Paola Chica | Oct 12, 2020

Hi Carol its 11712 or 11300 hope they work .😎

WE are desperate for good internet signals and service for many new homes in the area off Old Burnt Store Rd. How long before we can expect to get service with COMCAST?

Barbara Jameson | Oct 12, 2020
Gene Yeager | Oct 12, 2020

Call comcast to see if they have other solutions. Such as installing a hotspot Near you.

Read More

The voice keeps cutting out on my television, is something being repaired in Rookery Pointe in Estero?

Rosemary Cicak | Oct 12, 2020
Michelle Crandell | Oct 12, 2020

I would check all connectors in home 1st, Sometimes it's their end n are working in it sometimes weather? You can Google any outages in your area. I hope I helped alilttle.

Thinking about moving to Cape Coral. Can the following address be connected to Comcast/Xfinity: 3172 Amadora Cir, Cape Coral, FL 33909 Thanks.

Eduardo Ferreira | Oct 13, 2019
Jazmin Rangel | Oct 13, 2019

I am almost positive that any address in Cape Coral is eligible for XFinity services. If I was you, I would call XFinity and ask to be sure though.

all my televisions are equipt for viewing Rocu, do I still need to have a box on each television or just one router to control all of them

ed sadowy | Oct 13, 2019
Caleb Smith | Oct 13, 2019

Ed, You don't need a Comcast box per TV but it depends on your meaning. When you say your televisions are equipped for Roku, do you mean they're smart TV's, and have a Roku app then you only need a central modem and/or router. If you do not have a smart TV, then yes, you'll need to have a separate Roku device per TV. That being said in either scenario you only need a single modem/router.

Read More

What are the hours of the Cape Coral Store on Saturday May 18th?

MzMillie McCarthy | Oct 13, 2019
Juan Ortiz-Rivera | Oct 13, 2019

You'll need to call the store for hours but the website shows 8-7pm https://www.xfinity.com/local/fl/cape-coral/311-sw-pine-island-road.html?geo=26.7270316,-81.84429340000001

How do I close my account?

Jennifer Hale | Oct 13, 2019
Juan Ortiz-Rivera | Oct 13, 2019

You can review the following page. https://www.xfinity.com/support/articles/cancel-my-Xfinity-services

Read More

is it open today?

Hugo Lucero Lucero | Oct 13, 2019
James Sharpe | Oct 13, 2019

Yes

what the wait time

Ron E | Oct 13, 2019
Jeff & Lea Gordy | Oct 13, 2019

If you make an appointment it's not bad. I would definitely recommend it. I've been with comcast for over 17 years and the manager here does a really good job. You can set it up online pretty easy. Good luck.

Do you service I Phones (battery replacement) at your Pine Island Rd Cape Coral store?

John Ryan | Oct 13, 2019
sixstringx2 | Oct 13, 2019

No

Read More

Does this store have printed pamphlets of channel listings

Sue Jenkins | Oct 13, 2019
steven arnold | Oct 13, 2019

Yes

My contract up on dec 7 th can I return equipment on Monday the 10 th?

Victoria padgham | Oct 13, 2019
steven arnold | Oct 13, 2019

Best to call to keep from getting a surcharge for par partial use of the equipment without being in a contract best thing to do is return the equipment today that's what I would do I've had my dealings with them

Who's Internet/Wifi/phone service is down in the 33909.

Diana Fargardo | Oct 13, 2019
Shannon Chapman | Oct 13, 2019

I'm in 33993 no internet here

Read More

Can I use my phone in canada without charges?

Daniel Garcia | Oct 13, 2019
Barbara Nytko | Oct 13, 2019

Not sure. Is your phone synced with Comcast?

Is internet out in cape coral?

Ellen Riley | Oct 13, 2018
James Sharpe | Oct 13, 2018

Yes

Is the place closed

Matty | Oct 13, 2018
Jeff & Lea Gordy | Oct 13, 2018

Yes this location moved to 311 SW Pine Island Road. I tried to update it but Google wouldn't do it. I drive from Fort Myers to this one because the one here is so horrible. They are extremely nice and helpful there. I don't know Cape Coral much but if you need to visit definitely go to this store.

Ok the next time when I get a early termination fee please let me know ..when I move out of there ..I'm kinda upset why I wasn't told about this ..please make this my last bill!!!!

Gregg Frost | Oct 13, 2018
brian West | Oct 13, 2018

Contact Xfinity for more help

Can I pay my bill here?

BethanyClaire B | Oct 13, 2018
Jim Love | Oct 13, 2018

Yes!

Why is it so hard to get anyone to call me back about a Comcast truck "and i got the truck number" that just drove through my lawn talking on his phone going almost 50 down my neighborhood side street while i was playing with my 2 year old daughter

Amanda Marie | Oct 13, 2018
Barbara Nytko | Oct 13, 2018

Wow! I don't know what to say. Can you get into the local Comcast store? The one in Cape Coral is moving somewhere near Sam's store in Cape Coral in June or July they told me. Maybe just ask for customer service and say you want a supervisor to file a formal complaint.Did you get a picture of the truck?

Read More

What is the time frame to restore service in the 33990 zip

Suzanne Gordon | Oct 13, 2018
Geoffrey Foster | Oct 13, 2018

Most likely, several days. Administration is a total joke, Be sure to constantly ask if you are being charged as they mislead you and charge you.

Read More

Where do I have to talk to put cable clean in lehigh? Has not 8 years passed even this is a town consider

Galan P.R | Oct 13, 2018
Marcos Nobrega | Oct 13, 2018

Forgive me, but the best way to get more accurate information is by linking to Comcast. They have assistants who speak Spanish. I hope it has helped in something.

No signal on second tv..the small black box light is no longer on. i checked all connections and the big box all lights on..Power, WIFI, etc. Does that small box near the tv need replacing? if so do I bring the wire also? Thank you..Audrey

a c | Oct 13, 2018
Aaron Hughey | Oct 13, 2018

Just the box and power cord.

When are you moving?

Janis Schrader | Oct 13, 2018
Joe M | Oct 13, 2018

Did not know if they are.

I need the box you record with ,do I have to bring back the box I have now ,when I come for the other box

Jim Crockett | Oct 13, 2018
Rebecca Rowell | Oct 13, 2018

Called Comcast and was informed my main tower is outdated, that is why I am having so much trouble, can I bring it in to local office, and get a updated one with instructions so they don't have to send one?

Read More

Is there any service here in Pine Island yet because i still don't have any?

Angel Sims | Oct 13, 2017
Angel Sims | Oct 13, 2017

I seen and Xfinity truck out this way yesterday

Read More

When will service be back up in cape

Sherri Vaughn | Oct 13, 2017
Deanna Francey | Oct 13, 2017

I'm still waiting on power and water. 😭

How long till comcast restores service on the SW CAPE CORAL FL. area

Frankie Kropacek | Oct 13, 2017
Joe M | Oct 13, 2017

Haven't heard anything yet

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places