Verizon Authorized Retailer - Cellular Sales

Jenna Swick

Came to this location just to ask if my fiancés phone was eligible for an upgrade and ended up standing in the lobby for 20 minutes without being acknowledged once. Another person was sitting waiting to be spoken to as well who hadn’t gotten acknowledged either. I actually heard a sales representative admit to not knowing what he was doing and another one was working with customers who had been there for 8 hours. When we walked in, the representative closest to the door was just sitting on her phone, looked up, and then back down without even smiling. We didn’t even think she worked there because she was basically ignoring the customers at her desk as well as us. None of them seemed to even know what they were doing. Super unprofessional and now my fiancé will be moving over to t mobile with me where they don’t tack on hundreds of dollars of fees and their representatives actually help you! I guess the employees don’t care about their commission. Definitely don’t come to this location.

Mariah Barlow

Walked in and was not even acknowledged. Sat waiting for over 30 minutes and was never addressed or asked what I was there for. Had to walk out without speaking with anyone and even then was ignored. Will NOT be going back to this location and would not recommend to anyone. 2 staff on a Friday evening is not sufficient.

thomas spark

Issue was resolved.

Debra Szentgyorgyi

Had broke my phone screen and it became unusable. Went into Verizon on Main in Williamsville 09/19/22. Tiquan had great customer service. He was very knowledgeable about the products but not pushy and considerate of my budget. I would highly recommend.