Comfort Inn Nashville West

Kaleena Muzzall

Our 1st room was gross! It smelled like mildew and the carpets, the duvet cover, and towels were stained and there was a weird smell to them. I went to the front desk and asked for a different room, the attendant was nice and apologetic. He provided us with a different room. While this room didn’t smell, the carpets were dirty and the duvet cover still was stained. I’ve stayed at this hotel many times in the past, it was my go to for work. He explained they were short staffed and had new housekeeping. I completely understand the frustration of short staffing. Overall, the beds were comfortable, bathrooms clean, and the desk attendant was friendly.

Dawn Braley

Everything was good except our bathroom was dirty. First look room was clean. Great breakfast, comfortable bed. Very friendly. Not close to Broadway in Nashville. Walked first day, long walk. Drove the second day.

Holly FQ

Booked online with no problems. Check in was easy. Room was clean. Bed was comfortable. Coffee pot in room. Carpet was well worn and in need of some TLC but didn't hinder our comfort. They serve breakfast but there is a Waffle House next door. Overall stay was great.

Patty Noneya

Ok, let me start by saying 2 things... 1st, THIS IS NOT FOR THE ACTUAL HOTEL, BUT FOR THE 800 PHONE NUMBER FOR RESERVATIONS!! 2nd. It should be ZERO stars!!! When I looked up the phone number to call this hotel, I got directly to this hotel. I spoke with an amazingly nice person who suggested that I try an online booking agent for a better deal. I was not able to find the size room I was looking for, I called the same number back, but evidently ended up being connected to the WORST CUSTOMER SERVICE AGENT I HAVE EVER SPOKEN WITH!!! I explained that I had just spoken with someone else, was not able to find the size room that I was looking for, & that I would like to go ahead & make a reservation with her for that particular size room. This rude, short, person told me that I could no longer make that reservation since it was already booked. I told her that I just hung up with the previous person barely 5 minutes ago! Her response... yes, well we book 300 rooms per every 5 minutes, so that room is booked. If you want a room, then you will just have to pay the higher price for a suite. I did not need, or want, a suite!! I only needed a bed to crash in for the night!! When I asked if they offered a military discount she said no. I begrudgingly made the reservation. Upon arrival at the hotel, I did not go in stating I had a reservation, I went in asking if they had a room available that was not a suite & a king size bed, "yes, we do. Would you like me to go ahead with a "reservation?" I proceeded to explain what had happened with my phone call, & asked if I could switch my room. Unfortunately, I could not since the reservation was already made & confirmed through the 800 number. Then I asked if they offered a military discount... YES!!!! So not only did this person lie to me, but she also was EXTREMELY RUDE, continuously interrupted me, & just all in all a very not nice person!! If you need to make a reservation for ANY Comfort Inn, call the hotel... NOT THE 800 RESERVATION NUMBER.