Independent Financial

Category: Bank in McKinney, Texas

Address: 3090 Craig Dr, McKinney, TX 75070, USA

Phone: +19725623426

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–12PM

Reviews

SS Griffin

Jul 6, 2022

I have banked here since they built the building years ago. Very, very nice people. Please know it takes more than 2 weeks to receive a replacement debit card which is extremely inconvenient and down right ridiculous. Otherwise it's a great bank.

Levi DeMasters

Aug 5, 2021

The people that work at this location are always nice. Their ATM is the worst, though. Half the time I go there the ATM doesn’t even exist. It just isn’t there. When it is there it doesn’t work.

Big Rig

Aug 21, 2019

This is the worst bank ever in 3 months I have had my bank account emptied ( stolen ) and I have found out it is the banks falt. It takes them a month to return your money. They have no fraud prevention. Do not bank with this bank.

Scarlett1960

Oct 12, 2017

My initial experience with this financial institution was less than pleasant. Independent Bank of McKinney, Texas acquired my former financial institution, NorthStar Bank in early 2017. The systems conversion was completed over Columbus Day weekend (October 6 - 9, 2017). Upon accessing my accounts online for the first time after the systems conversion, I discovered that my checking account was not available via the online application. I could view my other accounts, but not the checking account. I contacted Independent Bank’s Corporate Office in McKinney (as this was the only phone number that I could find on their website). I was told that the Customer Service phone number was “offline” due to the high call volume (for those who do not know, this is NOT a good omen). However, the person took my name and number and said that someone would contact me. A few hours later, I did receive a call from a bank employee who (for reasons not known to me) believed that I was locked out of my online access. I explained to her that I was not locked out but that my checking account was not visible. She said that the account could be added back, but probably not that day. Again, not a great experience because I did not make my account disappear. The employee said she would check on a couple of other things and call me back. I never heard from her. I had to call corporate a second time and on the second try was connected with a knowledgeable employee. This employee began reviewing my accounts and within approximately 15 minutes was able to get my checking account added and visible via the online system. I am giving a four star review due to the actions of this employee, otherwise this would have been a one-star (or no star) review. I hope that the relationship with this financial institution will be four or five star going forward.

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Questions & Answers

Is this check from Brenda Bruce legal or fraud acct # 4123709?

Barbara Jackson | Oct 11, 2021
Independent Financial | Oct 11, 2021

Barbara, please call your local branch for immediate assistance. We also recommend you delete your Google question to protect any sensitive information. Thanks,

Do you loan on land? I buy land, Hunt, Collin,Delta, county. sub-divide into 5-10 acre tracts & sell,"contract for deed" \ I need bank credit

Ace Park | Oct 12, 2019
Independent Financial | Oct 12, 2019

Thank you for the inquiry. We offer a wide range of financial products and services. For details on loans, we recommend you speak to a local Lender. To find a nearby branch, please see our locations page at www.ibtx.com/locations.

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