Dallas Peterbilt

Ryan Pottle

There was a mix up with the part I called in, but they did an excellent job with helping me get the right one quickly. Thank you!

Robert Smith

There is definitely a communication issue between night and day shifts. With that said they do work hard to get you in and out as rapidly as possible.

Rolling Dawg Transport

Called and spoke to Jiovanni (5 stars for him). He was very nice. I asked him if he was a service advisor and he replied no but he would be happy to connect me to one. I heard him ask Dan how he could transfer a call to him. Dan said what do they want? So he Jiovanni (now playing go between) said he wants to know what you need? I said I have truck that needs repairs. He relayed the message and and again came and what's the problem. At this time I Had enough. I ask for a service advisor because I had specific questions that I needed answers to. I'm a former service advisor for over 20 years. I never treated my customers and or potential customers so rudely. I see why these folks have such bad reviews. A lot of the reviews are pertaining to the telephone. When will Dallas Peterbilt learn that rude telephone manors is costing them customers and cash. It usually all starts with a telephone call. If you can't get that right, I wonder what else is bad here? I told Jiovanni that if Dan didn't want to speak with me I'll find a shop that will. And so I did. Good luck if you need service work done here.

Bob Rutherford

Been on hold for1.5 hours 2 or 3 times today.no one answers the dam phone.