UPS Customer Center

Category: Shipping and mailing service

Address: 209 S Alex Rd, West Carrollton, OH 45449, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 1–6PM

Tuesday: 1–6PM

Wednesday: 1–6PM

Thursday: 1–6PM

Friday: 1–6PM

Saturday: Closed

Reviews

Courtney Bowermaster

Sep 8, 2022

Paid a fortune for 2 day delivery on an item…. It kept changing delivery dates. Then it’s sitting at the west carrolton facility, and says delivery tomorrow. It’s a birthday gift. It won’t allow me to pick up today since I’ll be right by there. Instead I have to wait 5 days…. Instead of the 2 I paid for…. Then hope I can be home in time to catch it being delivered 😡 they will probably just change the delivery date again anyways 😒

Daniella DiMasso-Shininger

Sep 7, 2022

They went above and beyond to find my package in the warehouse after hours when I had to switch to pickup at the last minute. Extremely helpful!

Gail Hall

Sep 7, 2022

Had to do an return the man on duty held the door for me it was quick and easy I was in and out in 5 minutes.

Nat 1120

Sep 6, 2022

Chris was extremely helpful and kind! Great Customer Care!!

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Questions & Answers

If I go to the UPS Customer Center, will they be able to accept my return and send it back to Amazon?

Briana Thomas | Oct 11, 2019
Steven Chance | Oct 11, 2019

Yes they can and will for you. Just keep your receipt so you have proof of your return

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Can I pick a package up tomorrow morning that is going to be delivered to me Tomorrow afternoon at your facility.

greg south | Oct 11, 2018
Maria Roache | Oct 11, 2018

Call them with your tracking number and tell them not to put it on the truck. Also get the persons name that you speak to

I have had a package at your facility since 6/14/2022, why hasn’t it been delivered?

Linda Snyder | Jul 12, 2022
UPS Customer Center | Jul 12, 2022

Hi, I'm very sorry that your package has not been delivered. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS.

Are they hiring right now

Mike 12345 | Nov 14, 2021
Maria Napier | Nov 14, 2021

Yes

Can I get hold of HR Dept. For your facility in West Carrollton? Supposed to start work 10/12.

Sue Crothers | Oct 10, 2021
UPS Customer Center | Oct 10, 2021

Hi, I am very sorry, we don't have this information in this department. -Santizo

Is the West Carrollton hub open today, 02/16/2021. If so, where do I drop off my 21 pkgs from our business.

Kathy McIntosh | Oct 10, 2021
David Griffith | Oct 10, 2021

Just take them there and drop them off. Easy peasy. They're open until 6.

Is this UPS open on Thursday , it shows on google as closed

ranjith ch | Oct 10, 2021
Paula Kegley | Oct 10, 2021

They are open 1 pm to 6 pm

Hello How can I get a W-2 from 2018 when worked there.

Teresa Ewing | Oct 10, 2020
SpooZy BreeZy | Oct 10, 2020

Idk never worked there, u might just have to go there and ask them

Do they ship out the color guard tests up at this location?

Christine Rose | Oct 10, 2020
Steven Chance | Oct 10, 2020

Pretty sure they do, but call to make sure

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Is your credit card machine working today?

Donna Carter | Oct 10, 2020
EpIc KrAKeN | Oct 10, 2020

I think so

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What does "deliver by end of day" mean? The expected package is coming to a business however we close at 5. Thanks

Scott Martin | Oct 10, 2020
EpIc KrAKeN | Oct 10, 2020

It usually means it will be there by 5 today

Is there a Dropbox available for small packages

Ed Hamlin | Oct 11, 2019
Nate Dodd | Oct 11, 2019

Yes, there is.

Can someone please tell me why the driver got to my house and then left without leaving my package?

scott craig | Oct 11, 2018
Ransomes Rowland | Oct 11, 2018

It may have been a non driver release, requiring a signature

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I am waiting on a package that said it was out for delivery yesterday at 0831. I still have not received it and it still says out for delivery. Worried it is lost

JESSICA COE | Oct 11, 2018
ramon escobar | Oct 11, 2018

Do. They live a notice in your door if no it will b delivery Monday

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I was here when UPS attempted to make a delivery, but due to my hearing loss, I didn't hear him. How do I contact UPS to pick up my package?

Beverly Manuel | Oct 11, 2018
Andrew Dover | Oct 11, 2018

You can call 1-800-PICK-UPS and they should be able to direct you to the correct people.

Can a wheelbarrow be delivered to the US via ups?

陈龙 | Oct 11, 2018
J G | Oct 10, 2020

Don't worry, almost all wheelbarrels in U.S. today are made in China. Problem solved? Homedepot or Lowe's, and Menard's all have Chinese Wheelbarrels. ; )

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