Eyeglass Encounters

Pat Mitzel

If I could I would give it negative five stars. On January 5th of 2021 I bought a pair of glasses. 6 weeks later I received said glasses they were the wrong size they had to be sent back. I get my new glasses there's a problem with the hinge so I explained that to them because at this point I'm no longer in Philadelphia I got them in Philly because my child was in the hospital at the time. After a lot of aggravation getting my second pair to me realizing that they were broken I decided to keep them for as long as I could. Even though the one hinge that holds the piece of plastic against my nose kept coming undone cuz it was either the wrong size screw or it was stripped I never figured out which was the case. So after about the fifth time of replacing that and trying to fix it myself I decided to send it back again. This was 6 months ago it is now September of 2022 and I still don't have my glasses or have received any correspondence as to when I may get my glasses. Do not I repeat do not get your glasses here their customer service is non-existent

Joseph Deans

Good service 👍💪💪

Frederick Lightford

Phenominal!! I love the staff at BOTH locations. They are very precise with answering questions. And the hospitality Is through the roof! I promise you will NOT leave that store WITHOUT frames that fit your appearance. They'll either give you a selection of eyewear of your liking OR they'll choose for you until you decide to approve or decline. Either way you will not leave that store without frames of your liking UNLESS you opt out of eyewear at the moment. They're UNMATCHED in my eyes.

Gee Saul

.Hi I'm Mr.Anderson I'm a 67 year-old senior citizen I went to purchase classes from Eye Encounters I've been here many times over the years however my last and final visit ....this is a place you should not purchase glasses from, either they don't like senior citizens or they don't care for senior citizen plans I say this because I went to purchase a pair of glasses in December they assured me a two week turn around it,s now January 17th I still have no classes . I keep hearing they're on their way we lost them or we can't find them bottom line don't use this place, either they don't like senior citizens or they don't like senior citizens insurance plans my plan pays $150 they sell two pair of glasses for $79 is there a problem I look like a good bet ,trust me stay away . Looks like a nice place but it's not a place to get your glasses in a reasonable time. I think this was one of those situations where the business owner doesn't care for my business or people like me.... And will do what they can do to deter me ...you from ever considering coming back. Bottom line they win I'll take my PPO insurance plan elsewhere . Happy New Year