Best Western Plus Lackland Hotel & Suites

Alan Marrero

This place is a mixed bag of feelings. Concierge was super friendly and helpful. Our room had food from previous guests in the fridge. Beds were done nicely but everything else was kind of overlooked. Overall it’s an old place and just in our room three cockroaches were running around in multiple locations. When we arrived the AC unit was off which created a smell and a whole lot of humidity. The bathroom is full of mold, corrosion and dust. Towels were provided but no soap, we had to go back to the front desk. This is a convenient location to stay in in our case it was just an overnight so it worked out. Rooms were quiet and AC after a while it did it’s job and room was cool.

Nils Hünerfürst

The Hotel is super clean. My room 102 was very clean and overall is the Hotel in a good shape. The breakfast is top notch. The Fitness Center is not equipped with an AC so prepare for a hot exercise. There is also an indoor pool available.

Carol Johnson

Oh gosh. There was some good. The staff was nice. The location seemed safe. We were seldom in the room the first day/night of our stay and didn’t notice anything amiss other than a VERY poor shower which needed replaced and an air conditioner that raised temperature randomly. We had to track down bedding for the pull out bed for our son, and the underside of the mattress had pepperonis and trash. This morning, we noticed roaches both in the bathroom and around the air conditioner and there are blood splatters on the curtains. The lady at the front desk seemed unconcerned, and said it’s To be expected with the area construction. Based on previous reviews by others this has been an ongoing issue for some time now. We would not recommend this hotel if other options exist. I wish I could add pictures here.

David Hogeland

This is a very clean hotel. The beds were clean and comfy. It had a decent breakfast and the staff was very polite and helpful. I would give 5 stars of not fit the issues with the key cards. They didn't work half of the time. Other than that, this is probably the 2nd best hotel at which we have stayed. The best was brand new, so it's really not comparable. If I ever have a need to come back to San Antonio w will stay here again.