Holiday Inn Express & Suites San Antonio NW Near Seaworld, an IHG Hotel

Braden Zane

It was interesting lodging here. We were given our first room and were greeted with a sewage/gas smell, so we requested a room change. The room that followed (which was just a room over) had a worse smell, so we asked for another room.. again. The third room was fine, double queen and a pull out bed fit my family and I well, and we were able to request a crib for the newborn. Housekeeping was quiet and respectful of the DND sign on the door.

Lupita Flores

Stayed one night. Staff was friendly, room was clean bed and pillows very comfortable. Plenty of towels, shampoo, conditioner, shower gel. Breakfast ok, no yogurt, oatmeal, or muffins. Only bad thing was it was noisy. Could hear people in the hallway and the noise and footsteps from people in above floor. Still would recommend.

Shamaria Wilson

My family and I Visited from out of town and decided to stay here. Room was decent and tidy. However , when we entered the room it smelled like cigarette smoke. The guests I’m assuming that stayed before in this room left all their personal mail piled in the drawer. Also , we did not have tissue or towels in the room when we arrived. Overall nice hotel and room but cleaning staff needs to throughly clean each room after each guest.

Verified Hotel Guest

Positive: I really liked the shelf in the entry way hall. So great to put my purse, room key and car keys on after returning to hotel. Negative: Yes. The phone in the room did not work. I brought this to the attention if desk clerk the morning of 2/1. It still was not fixed on 2/2.