Holiday Inn Express & Suites St Charles

Emily Buerge

The room itself was nice, the bed was comfy although the shower was broken and wouldn't turn on. The reason for the poor review is that my husband accidentally left his wedding ring on the nightstand and when he returned it was gone. The hotel manager seemed proactive about finding it at first, but we were given the go-around for a week. The housekeeper was either not on duty or the manager was off at the time so the housekeeper couldn't be questioned. They were not proactive at all in helping locate and return his wedding band. If you stay here, don't leave anything in the room that is of value.

Thomas Hayes

I’ve stayed in better Holiday Inn and I will not be staying here again when I come back to St. Louis. The air conditioning in my room was barely working, there was food/cold items left in the freezer part refrigerator. The refrigerator needed to be thawed out. I’m a IHG reward member and I didn’t get any of my stay preferences.

Ke Ke

My boyfriend and I stayed here the weekend of May 13. (I thought I made the review already but I guess not). Our room was HORRIBLE. Absolutely not worth the $175 we paid! Upon entry, the room was cold and it was a warm weekend so that wasn’t too bad. The air conditioner could absolutely use a tune up as it would run and then cut off before reaching the set temperature. The curtains were ripped in the main room and in the bathroom. What is that about? The sheets and towels had stains on them. There was no soap in the bathroom. The icing on the cake: WE DIDN’T HAVE A WORKING PHONE! God forbid there was an emergency and our cells didn’t work. The cord was attached to the phone and the wall but the phone did not work. I called down to the front desk (from my cell, of course) and the rude guy told me “The manager will be here 10 am. She deal with this.” Excuse me? No offer of a new room, new towels, a working phone. He did offer to bring soap but of course he never did. Luckily I always pack soap when I travel but I need to make a habit of packing towels as well because who knows if they actually wash the towels, or sheets for that matter. They made sure to slide a bill under our door tho. I went to speak with the manager the next morning but she moved as slow as possible assisting the customer in front of me and never even acknowledged me upon entry. Holiday Inn is going downhill. I am very disappointed and will not return.

Carina Tull

I mean, it's a typical motel. This one though, the breakfast was delicious and there was a good variety, the beds were super comfy and it was quiet. The treadmill was horrible, but who goes to run 🤦🏽‍♀️. I would stay again for sure.