Best Western Plus The Charles Hotel

Sarah Barney

Went to take our small children swimming and initially we were told our children couldn't utilize the small emd because they were giving swim lessons from another company. Finally after speaking with the front desk we could use a small portion. We were given dirty looks by the maintenance guy when we got just enough pool towels for our family. He even had the nerve to ask us how many people we had swimming. 🙄 Honestly the ONLY good part about the stay was the breakfast the next day and the nice women who worked the kitchen. Otherwise this hotel was overpriced. 🤷‍♀️

Verified Hotel Guest

Positive: The staff was friendly. The room was clean. The breakfast offered was great. A lot of options very well stocked. Enjoyed the breakfast. Plenty of free parking. Walking distance to stores and restaurants. Negative: Although the staff were all very friendly, I feel they were a bit understaffed. The rooms could definitely use some updating. Some of the vending machines were sparsely stocked and or out of order.

Corrie Kern

Really enjoyed our one night stay at this hotel. The staff were all friendly and helpful! The breakfast selection was surprisingly large and the eggs were actually decent. The lady in charge of the breakfast room was sweet and efficient in keeping everything stocked. The rooms had just a little extra width that made them feel more spacious. I would definitely stay here again!

Michael Norris

Roaches in my bathroom, needs updated. Wouldn’t recommend to anyone I know. The breakfast is good but ends promptly at 9am. Staff was helpful also. No hot tub… I spoke with both the front desk people on 3rd shift and again with 1st shift. Your response is incorrect, your front desk clerk Michelle did offer me a refund. Please be accurate with your response, your guests deserve to know the truth.