Embassy Suites by Hilton St. Louis St. Charles

Marie Cavasher

The very kind and knowledgeable maintenance engineer very helpfully answered my questions about my room's door lock. Front desk staff was hard to reach by my room phone, and I was given next to no information about hotel amenities. The front desk staff with one exception seemed unhappy and stressed. The breakfast food was well above average. The hotel is very conveniently located as part of a convention center with easy highway access. My room could have used a bit of refurbishment but it was clean. Will definitely stay there again.

amy riva

I NEVER give out 5 stars. Been to a ton of hotels across the US, however, this deserves all 5 stars. Check in was great, staff were superb, facilities were clean. Its so hard to find a good hotel with good customer service. I never once felt that they were understaffed and I was needy! I went when there was an event and were surrounded by 100 kids. I would've never known it. The rooms were CLEAN and QUIET. Plenty of things to do in the area. The ONLY thing I would change is more shampoo and conditioner (long hair) I really CANNOT believe I'm writing this. I will tell others and stay again! Great Job!

Kristina

Positive: Location is great! Extremely clean. Rooms are huge and very nice. Happy hour from 5:30-7pm free cocktails and snacks. Made to order breakfast with omelets, pancakes,waffles,bacon, fried potatoes. Definitely recommend this hotel!

Michelle Brandon

We reserved 2 king premium suites for 5 nights, 2 months in advance so we could get what we wanted. We checked in online. When we got to the motel we didn't have a room. Finally found a queen suite because they overbooked on purpose. I asked if we could have a king when available and was told no they didn't allow you to change rooms. We were told housekeeping would be every other day. We never got our room serviced. I called front desk and was told they would be there the next day and nothing. The faucet in the bathroom leaked . No pressure in the wellness shower and the filter needed changed The heater was so loud it woke us up every time it turned on. On a positive note, breakfast was amazing. We cut our trip short because it was miserable staying here. I was highly disappointed. There goal to guarantees you will be satisfied or they will make it right is false. I have stayed in much cheaper motels that were nicer, cleaner and much more comfortable. I will not stay again.