Tru by Hilton St. Charles St. Louis

Kyle Turner

Our stay was amazing as always. Tru by hilton is the way to go. We love the simplicity of the rooms. They have everything you need. The check in and out process through the Hilton app made it smooth. We used the digital key and never had to go to the front desk. We were able to get right to our room and start enjoying.

Joe Dancho

First time to this brand in the Hilton family. Smaller footprint then most of the other brands (Double Tree, Hampton Inn, etc.). Rooms are smaller but nicely decorated. What I have been having a lot of trouble with is the Hilton app digital key. 3 of the 4 times at different Hilton hotels the digital keys were never delivered to my phone, totally removing any of the convenience the app is supposed to supply. Ended up having to go back to the desk to get keys. Then, those 2 keys didn't let us back in to out room! Maddening. Back to the desk for 2 new keys. They have work to do. Regardless, we enjoyed our stay as the hotel is located in an area with a lot of great restaurants and bars.

M M

This was the worst experience I’ve had at a Hilton. Just no. Valet guys were sweet but our room got jumbled with others which caused about an hour wait for multiple families trying to check in and we ended up having another guest assigned to our room and they walked right in to our room. Two of the 3 elevators were down the majority of our stay. And we got to breakfast only to see about 2 items out, a disaster of a mess with dirty dishes, waiting 30 minutes for a cup or coffee and were told “sorry the truck just didn’t come.” I understand that’s not the staffs fault but my gosh it’s frustrating when you pay nearly $200 a night to stay somewhere and have it be this bad. Really unfortunate. Wouldn’t recommend staying here sadly.

Rick P

This place stinks. Literally. I’ve stayed at 4 other Tru properties on a cross country road trip the past 2 weeks. All were delightful experiences, super clean rooms and friendly front desk. I’m not asking for much and looked specifically for Tru because the hotels in Nebraska and Ohio were so great for my needs. I check in here at 10pm and the front desk woman who probably shouldn’t be working in hospitality forgets to write my room number on the key, then gives me attitude when I ask her what room. Then I go to the room and it smells like housekeeping dumped a bottle of lemon cleaner on the greasy floor, so pungent it blew my mind they could ever let a guest in it. The woman gave me attitude and a new room that was only slightly better and has a terrible musky smell. The bed looks slept in, there’s hairs all over the bathroom, the TV doesn’t work and I’m lying in this junk mattress with springs poking at my back. This Tru is straight garbage compared to what it’s supposed to be. Highly don’t recommend. *this comment on my review is really indicative of the zero effort, crumby way this hotel is run… same comment as on other posts, without even punctuation, pretty lame.