Address: 1981 Blake St, Denver, CO 80202, USA
Phone: +13032972432
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
bryan palumbo
Worst company to ever deal with. They are completely unwilling to help you in any way. Tell you to email them but will never respond to any email you send them.
Jeremy T
CHFA was the service/mortgage provider for my home of 5 years before I sold it earlier this year. Never had an issue with them and they made it possible to buy a home as a first time homeowner.
Marty Wellman
I was fired after almost 6 years because my boss didn't secure his water rights for the nursery I was running and he got in trouble,, well I lost my job and I've been in contact with them since this happened,, my engine also went out in my truck at the same time,,even though I have been in contact each time I call they don't know who I am,, so I started emailing them and they won't corespond via email,, they tell me to call,, they are foreclosing on my house and have offered me nothing.
T.J. Valencia
Where do I begin??? This place is a joke and crooked! Offered COVID relief to me after being laid off in oil and gas industry 2 years ago. Got my loan modification approved! Resumed making payments in May of 2021. June 2022 I was approved to refinance and called to get payoff, only to be told I was in foreclosure!!!!! Needless to say, I couldn’t get ahold of anyone for answers! Only thing I was told was I didn’t complete paperwork! They sent me to their attorneys office. Janeway Law in Englewood CO! I presented all the paperwork to them! They said they would give me payoff good through July 1, 2022 cause they were filing foreclosure! They added extra $7,000 in legal fees! I then had to pay extra $4,000 to extend my interest rate lock into July. After several weeks, CHFA realized they did me wrong, and a supervisor named Kelley Woodsmall talked to me apologizing extensively! Said she would get me correct documents and payoff! This was almost 3 weeks ago, and payoff was sent with incorrect amounts still! My lender, Title company, and myself have called loss mitigation repeatedly, emailed Kelley, no response now!!!! I have had to spend another $4,000 to extend and lock my lower interest rate for month of August now!!!! I have emailed Kelley several times over past week asking for my correct payoff! My lender has emailed her! Title company! We call CHFA only to be told they will send payoff, we are not receiving by law!!!!! No one knows what they are doing, and in the meantime, it’s causing emotional stress and thousands of dollars!!! No one cares! I think everyone needs to get together and file a class action lawsuit against CHFA, as I’m reading the same issues on this website and the BBB. How are they getting away with this, and violating consumers rights???? I almost lost my home, because they mishandled my loan modification. To date, I still don’t have payoff so I can close on my new loan!!! I only get told to call this number, that number, email their hotline! Email their tracking service so they can get back to me!!!! I can’t get anyone to fix this and actually do their job!!! I’ve spent at least a good 40 hours on the phone with them over the course of past month!!!! I reported them to BBB, Colorado attorney generals office, state representative Mary Young’s office, and senator John Cooke trying to get help! Now I’m at the point of retaining an attorney! Have no more options and no one truly responds at CHFA, they transfer you everywhere, hang up on you and it’s impossible to get help!!!! Avoid this organization, unless your willing to go through hell and nightmares like myself, and numerous others have!! Until our state representatives and attorney general can get this handled and get them in compliance, stay away!!!!!
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If you are a resident or employee of a rent-restricted multifamily property overseen by CHFA we suggest you first report the issue to the onsite personnel. Then, we suggest you follow the property’s grievance procedures. Grievance procedures should be available in the property’s front office, and a copy can be obtained from the onsite personnel. If the property does not have grievance procedures available, or if your voiced concerns are not addressed, please contact CHFA’s Resident Line at 303.297.7442 to report the incident. For more information or to anonymously report a concern to CHFA’s Lighthouse Tracking system, please visit https://www.chfainfo.com/contact-chfa.
The Continuum of Care Program (CoC) is designed to assist individuals (including unaccompanied youth) and families experiencing homelessness and to provide the services needed to help such individuals move into transitional and permanent housing, with the goal of long-term stability. More broadly, the CoC Program is designed to promote community-wide planning and strategic use of resources to address homelessness; improve coordination and integration with mainstream resources and other programs targeted to people experiencing homelessness; improve data collection and performance measurement; and allow each community to tailor its programs to the particular strengths and challenges in assisting homeless individuals and families within that community. More information may be found online at https://www.hudexchange.info/programs/coc/coc-program-eligibility-requirements/ https://www.colorado.gov/pacific/dola/housing-voucher-programs
Pet policies are determined and enforced by the management of a property. Please contact the property’s management office to learn more about any pet policy they may have.
Pet policies are determined and enforced by the management of a property. Please contact the property’s management office to learn more about any pet policy they may have.
Thank you for contacting CHFA. If you are a tenant or employee of a rent-restricted multifamily property monitored by CHFA we suggest you first report the issue to the onsite personnel. Then, we suggest you follow the property’s grievance procedures. Grievance procedures should be available in the property’s front office, and a copy can be obtained from the onsite personnel. If the property does not have grievance procedures available, or if your voiced concerns are not addressed, please contact CHFA’s Tenant Line at 303.297.7442. Calls will be returned within two business days during regular business hours. Please note: CHFA cannot provide legal advice regarding the eviction process or potential claims involving residents and owners/management agents. Seeking legal advice from an attorney may allow you to better understand any applicable rights and remedies you may have. Visit www.chfainfo.com/arh/section8/Pages/resident-assistance-resources.aspx for information about legal aid.
Thank you for your question. For residents living at a property overseen by CHFA, we offer a Tenant Hotline (303.297.7442) as a way to help foster positive tenant-management relations. For residents living at a property that is not overseen by CHFA, we recommend contacting property management, your local public health department, and/or Colorado Legal Service at 303.837.1313 / https://www.coloradolegalservices.org/node/4/contact-colorado-legal-services, if you seek legal advice. DISCLAIMER: Please note, the information above is provided solely for your convenience. CHFA makes no representation and accepts no responsibility or liability regarding the accuracy, quality, safety, suitability or reliability of any third party material(s), external website, including any of the resources and services offered under, or the content or materials of such websites.
Thank you for your inquiry. CHFA does not oversee mobile home parks but we may refer you to the Colorado Division of Housing’s Mobile Home Park Oversight Program. You may find information online here: https://cdola.colorado.gov/mobile-home-park-oversight. Another resource may be HUD’s Tenant Rights, Laws, and Protections: Colorado website: https://www.hud.gov/states/colorado/renting/tenantrights. DISCLAIMER: Please note, the information above is provided solely for your convenience. CHFA makes no representation and accepts no responsibility or liability regarding the accuracy, quality, safety, suitability or reliability of any third party material(s), external website, including any of the resources and services offered under, or the content or materials of such websites.
The Section 42 housing program refers the section of the IRS code that authorizes the Low Income Housing Tax Credit program (LIHTC). LIHTC helps raise private sector equity to support the development and preservation of affordable rental housing. For information about LIHTC please visit: http://www.chfainfo.com/arh/lihtc/overview.
Please call our resident/tenant line at 303.297.7442 to speak with a resident liaison about your inquiry.
The answer to this question is based on your lease. However, if you are living in a low income housing tax credit or project based section 8-supported unit, there are specific program provisions that will govern maximum rent limits that may be charged. We encourage you to please contact CHFA’s tenant line at 303.297.7442 to discuss your specific situation.
Thank you for contacting CHFA. We appreciate you reaching out to us and take your concerns seriously. If you are a resident of a rent-restricted, multifamily property overseen by CHFA, please contact the Tenant Hotline at 303.297.7442 for assistance. If you do not reside in a multifamily property that is administered by CHFA, seeking legal advice from an attorney may allow you to better understand any applicable rights and remedies you may have, including how to file a complaint. We suggest you visit the U.S. Department of Housing and Urban Development (HUD) Tenant Rights, Laws, and Protections: Colorado website (https://www.hud.gov/states/colorado/renting/tenantrights ). There you will find links to the Colorado Civil Rights Division (303.894.2997), Colorado landlord tenant law, and Colorado Legal Services among other resources.
Hi Lori - Thank you for contacting CHFA. The answer to that question is dependent on how a property was developed. To get an answer to your specific question, please contact CHFA’s tenant line at 303.297.7442. Thank you.
Thank you for contacting CHFA. If you are a CHFA customer, you may contact the DMI collections department at 855.587.8656 to discuss your options.
Hi Kathleen – Thank you for your question and interest in affordable housing tax credits. The tax credits help incentivize private sector investment in the development and preservation of affordable rental housing. To learn more please visit: https://www.chfainfo.com/arh/lihtc/Pages/overview.aspx. Thank you, CHFA
To buy or rent?
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