Optimum

Category: Internet service provider

Address: 609 Center Ave, Mamaroneck, NY 10543, USA

Phone: +18669503278

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Jan Dubois

Oct 6, 2022

When everything works fine, they have a very good and fast internet. But when there is an issue, it takes them too long to send someone.

Jane Resident

Oct 5, 2022

Used to open at 8am. Now its 9am. No help to working people. Unreal how this company makes it so hard to return equipment . There were always people there when I went early so they didnt change it due to lack of interest.

Harriet Strong

Oct 4, 2022

Easy no hassle service with no wait. The location is misleading. Surprisingly clean and well lit facility on the first floor. I called before I went there and the customer service online was excellent!

Ron Arancio

Sep 23, 2022

In and out no hassle easy parking

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Questions & Answers

How do you talk to a human at optimum? Or do they only have robots??

Margo Baum | Oct 7, 2020
C H | Oct 7, 2020

You have to be patient and hit the right prompt. As for talking to a human, it might be worthless. Why? The customer service at optimum plus what they're told to tell us Meg's this company sub par.

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Can i pick up new remotes

Michael Jackson | Oct 7, 2020
Martin Gruenbaum | Oct 7, 2020

Yes. Just bring in your old remote and pick up a new one.

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Can I pick up modems from this location

Mary Mccooey | Oct 8, 2019
C H | Oct 8, 2019

Yes

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We should learn how to stick together go back to thirteen channels that stay on for free phones they wont let us Have some nerve applances that last twenty years cars workers who know what the are doing instead of lmaughing at us the news sucks

Sophia Scheller | Oct 7, 2020
Michael | Oct 7, 2020

Back to a time when kids weren't eating laundry detergent for fun

Does optimum have a remote for seniors. Bigger buttons.

Stig Sanden | Oct 7, 2020
C H | Oct 7, 2020

No! Go to another company because optimum is the absolute worst.

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Do you offer brand band service for Mobile Altice or just hot spots WiFi?

EC | Oct 7, 2020
Flora Vasquez | Oct 7, 2020

You will have to call optimum services

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Does the optimum Mamaroneck store offer new Samsung phones acceptable for Altice Mobile service?

Marshall Frank | Oct 7, 2020
Brian Teller | Oct 7, 2020

Yes, they do offer limited Android cell phones that are compatible with their cellular service. It's legitimate cellulatr service and they partner with Sprint if I am not mistaken. Go check it out, it's worth a trip.

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Can optimum boxes be returned to any office

Thomas Mangan | Oct 8, 2019
Robert Prata | Oct 8, 2019

Yes but switch to verizon.there Customer service sucks.they owed my mom a credit we never recived instead were billed for.mom is 99 years of age.later down the line I'm switching to verizon.

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can i return old cable boxes and pick up replacement cable boxes at this site ?

Anna Patruno | Aug 8, 2022
Christopher Gabel | Aug 8, 2022

Yes

Hello, I have to return equipment that i had in my previous apartment (Avalon in white Plains). The leasing department told me to return it to the store in Mammaroneck. I need to know if that is the place or not? Please advise

Javier Diaz | Jul 9, 2022
Neville Brooks | Jul 9, 2022

Yes, its 609 center ave, Mamaroneck, ny . That's were you can return your equipment

Can never get a rep. to answer the phone. Worst customer service ever!!

Emily Lore | Oct 7, 2020
M.D. Thornhill | Oct 7, 2020

Customer service outsourcing, I believe, makes resolution of customer service needs more difficult. Also the departments lack of access to one another is also problematic. Supervisors also do not get back to customers.

Can I order 1 channel from optimum?

ANDREA SPELMAN | Oct 7, 2020
Louis Trombetta | Oct 7, 2020

I just have internet and stream

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Can you switch if u have spectrum

WANDA RUIZ | Oct 8, 2019
Es Mosa (Es Morales) | Oct 8, 2019

FiOS is better!

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I did to switch boxes. I have a box that is currently not working. What do I need to bring with me to make this switch?

Cathy Blank DeLuccia | Oct 8, 2019
Stephen Williams | Oct 8, 2019

Old box

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Do you have Saturday hours?

Esther Carey | Oct 8, 2018
Marcelo A | Oct 8, 2018

Yes

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Hi, if i call my home and the phone is busy....is it only off the hook or could i have a power outage?

dorothy condro | Oct 8, 2018
Michele | Oct 8, 2018

I have been having the same issue for almost two months now...on and off. Opt wants to charge me $80 if they come out and don't find an problem. So I keep making and cancelling service appointments.

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I cancelled service yet received a bill. Why?

Jose Prat | Oct 8, 2018
Everett Barnett | Oct 8, 2018

Because they are liars

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is there a nite drop box for payments after 5:30

Jackie Friedman | Oct 8, 2018
Everett Barnett | Oct 8, 2018

Better off paying online

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Can I pay my bill at this location if I live in sleepy hollow

Michael Witherspoon | Oct 8, 2018
Kendall Moses | Oct 8, 2018

Yes

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Does this cable provider have service in Mount Vernon

JuMann Mann | Oct 8, 2018
opoku gyapong | Oct 8, 2018

what address?

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What are hours?

Rosalyn Feldman | Oct 8, 2018
Kendall Moses | Oct 8, 2018

Monday to Friday 8:30am to 5:30pm. Saturday 9am to 5pm. Closed on Sunday

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My netfix tv show keeps going off. Would a wireless router next to tv help? How much would it cost?

Janet Keeler | Oct 8, 2017
Ruben G | Oct 8, 2017

You need to buy a high speed router and then connect a DSL cable directly from the router to the television.

Does the store in Mamaroneck the cash payment for bill?

Betsy Sutton | Oct 8, 2017
Artie C | Oct 8, 2017

Yes

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