Mount Sinai Adolescent Health Center

B G

I never thought I would have to write a negative review for this place. My child is non binary and has been going there since they were 18. My husband has went to pick them up after an appointment and they even let him in to use the bathroom. When he went he told me it was amazing how clean the bathroom and place was. My child always comes home from the doctors office telling me how much they love the nurses (specially a black women with short hair that is always complimenting their outfits) and their pcp, Dr Pi, whom they always speak positively about. Only problem them seem to have is with a front desk women over the phone. This same women came out her face again today, belittling my child and made them cry once she hung up on them when they were attempting to reschedule an appointment. We are currently dealing with COVID spreading through the house hold and it’s been a lot for all of us, especially my child. That is not a way to speak to a patient, especially when all your patients are under the age of 24. My child has social anxiety, this women was not letting them speak and kept being rude, sounding very annoyed. So after the “over the phone transaction” with the women, they broke down in front of me. This women has been very rude in the past when I have called to schedule appointments for my child and has no patience. The clinic provides all types of services, even contraceptives, which my daughter has also taken advantage of. Now they needed an appointment with their provider because they are having problems with their contraceptive for about a month now. They called twice but the first time the women did not hear my daughter clearly when they had asked for an appointment with their provider. But instead gave them an appointment with any doctor and hung up. Then they called again after checking my chart when they noticed this and she came out her face with my daughter. This was all on speaker, I heard her be EXTREMELY condescending and rude Towards them and from what I heard was even starting to raise their voice a bit until my child interrupted them to get a word in. Now my child is an adult but they are still young. It’s not okay what she did. How can this clinic provide a healthy environment that their young patience coming in if the first person they speak to when entering or calling is extremely rude and off putting with them? We didn’t get her name but She’s Hispanic with a bronx accent.

Giulia Finetto

I've been seeing Dr. Hollman for the past ten years, and there's not enough good things I can say about him. Always careful, and thorough with my concerns and promptly finding the best approach to address my needs. I definitely recommend him and the clinic, with lovely staff members that truly make you feel welcome.

Laurel George

Medical staff is great. Dr. Pi is knowledgable, thorough, and kind and speaks to my teen with respect. The nurses have also been fantastic. My problems are with the front desk staff who were rude to both me and my child, one woman in particular who rolled her eyes and groaned when I asked about a change in policy due to Omicron. We actually had no problem with the policy (caregivers have to stay in waiting room--totally understandable) but simply weren't aware of it. Kids who are coming to this facility are often dealing with some heavy stuff and deserve to be treated with kindness and not be intimidated by the first person they encounter. Finally, half of the personnel behind the desk had their surgical masks (no N95s) under their noses or on their chins (!!). Not good in general and definitely not a good lesson to impart to the young people coming in--all of whom had perfect mask compliance, incidentally.

Victoria Marte

The women on the phone is extremely rude. Always has been. I’ve been a patient here since I was 17 I am now 24. I just called to ask until what time are they taking walk ins she said “you can come right now” and hung up when that was NOT what I asked. She sounds so unhappy. I love my Doctor, Michele Green but it’s so unpleasant to make an appointment or call over there for any reason because 9 times out of 10 that miserable women is who answers the phone.