City FHEPS 2nd floor

Category: Government office in New York

Address: 109 E 16th St, New York, NY 10003, USA

Phone: +19292210043

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Lashawn Moore

Sep 14, 2022

Great

C

Sep 14, 2022

It’ll be a hot day in h*ll for the workers here one day when they have to answer to God for the way they treat clients, like straight up dirt. Why do they have jobs when they are so unwilling to help and are so incompetent with their work? They barely look at you, give you the run round, lose paperwork, and when they call you to the desk they whisper your name so low you can barely hear your name being called, so you might not get helped just because they didn’t feel like speaking up. And god forbid you ask them a question. Everything depends on how these workers “feel” and most of them are moody day in and day out. Oh, and the city evidently says they’re going to pay their share for your apartment, even when you spent weeks submitting paystubs and paperwork prior, got approved, payments “sent”, they then decide you have to keep submitting MORE paperwork to verify what you JUST submitted to MAYBE get the actual payments. It’s all a game with them. i wish they would be straight up and admit they abuse landlords/clients and look for ways so that the city doesn’t have to pay rent and to kick the homeless to the curb with no help instead of giving people the run around. It should be illegal that the city “loses” or “forgets” payments when they are under contract and obligated to make payments. It’s alright though, everyone will answer to God one day.

Erjon Isufi

Sep 2, 2022

The worst program ever, it’s a nightmare to deal with them, my tenant doesn’t pay their share rent ant the Apartment is destroyed

Angie Feliciano

Aug 30, 2022

Pickup the phone!!! This is horrible!!

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Questions & Answers

They dont answer phones, this is ridiculous, Ive been calling from morning to evening 5 days a week & they dont answer, Ive also sent modification form through email & still no answer. This is extremely frustrating!

Raina Smith | Sep 6, 2022
Lashawn Moore | Sep 15, 2022

You have to go there in person

How come you have a call center number which no one answers? I have been calling for days with no answer.

John Walden | Aug 7, 2022
erika hernandez | Aug 7, 2022

They never do. I did same thing till I decided to go there and guess what they still didn't fix my issue. They have a bad costumer service. The man at the front desk just keep saying oh we dont do that here and sending you to another places. Then this lady came out and im trying to explain to her the situation but she seemed in a rush. So i came back home frustrated.

Cityfheps screws over both the landlords and tenants. So don't think it's just us tenants they are mistreating. Landlords shouldnt be able to sue tenants if the money is owed by the program

I'malwayssunnyevenwhenitrains | Jul 8, 2022
Kelly Rodgers | Oct 4, 2022

Go with God

where should my landlord send the housing packet for an apartment thati have been approved for

Yvonne Lee | Jun 8, 2022
Juan Vadi | Jul 8, 2022

10th Floor

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How do I know when it’s time to pay rent?

Queenbathsheba Bond | Sep 22, 2022
kevin hammond | Sep 22, 2022

Yeah ill just say that getting a transfer is crazy for those who seem to need them lol home base is over worked which means it takes a long time ⌛to get an appointment 🤔 Going to th maen office on 16th st and you get know HELP 😯🙃👈💯 why would th Administrative Office can't HELP YOU 🧐🥺😆✌

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If cityfpheps pays the landlord for 1 bedroom apartment?for me and for my son with an extra bedroom is she allowed an entrance key to my apartment to have that room and lead out to friends and family to recide there?

Jane L | Sep 15, 2022
Jane L | Sep 15, 2022

My landlord let her relatives stay on the empty bedroom. We agreed before that no one can stay on the other bedroom couse we supposed to have privacy

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Do they have a office in Brooklyn

Margaret Murray | Sep 15, 2022
eddie hubbard | Sep 15, 2022

What do I need to bring

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Are they open?

Joseph Dudley | Aug 7, 2022
Lynia Pitman | Aug 7, 2022

Yes the office is open

that if the office is available for clients to go

Nelly Cabrera | Aug 7, 2022
Fontella Mcmillian | Aug 7, 2022

Yes just got here

Is there an updated list of realtors/agencies, etc that accept these vouchers

Christopher Bell | Aug 7, 2022
Yes Robertson | Aug 7, 2022

Really no, u gotta look for place on ur own, craigslist has alot but it's hard to search just by putting g cityfphes so just search all kinds of ads there's alot n screen shot it

Is this place open to the public? Even when I've asked Hra or homebase, they could never give me an address or maybe they just didn't want to.

I'malwayssunnyevenwhenitrains | Jul 8, 2022
Yes Robertson | Aug 7, 2022

Yes am.here now n alot of others 109 16st. 10th floor ok ma.

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