Hilton Garden Inn Statesville

Bridgette Ngo

I booked a reservation through AAA with this hotel because it was closest in proximity to my business destination and offered 24-hour check-in. I drove approximately 8 hours and arrived just before 7 AM. The front desk clerk did not “appropriately” greet me. He simply asked how could he help me. I said “Good Morning” and told him I wanted to check in. He told me check-in was at 3PM. I referred to the 24-hour check-in. He told me they don’t have a policy for that, but he could charge me for an additional stay to check in early. I showed him all the amenities listed, including the 24-hour check-in. He said it wasn’t on their website. I immediately called AAA who suggested I go back and ask for the manager. I asked a woman at the desk if she was the manager. She said no and that the manager would not be in for a couple of hours. As I spoke with the male clerk, I looked around and saw no one of my ethnicity in the hotel. I told the clerk I was from that town and knew what was going on. With that said, I decided to go elsewhere. When I asked him if I would be charged a fee to cancel the reservation, the clerk said he would be “happy” to cancel my reservation. My daughter went in to ask for an apology on my behalf and he told her to leave. I found another hotel nearby that was more than willing and capable of accommodating my time sensitive needs prior to my scheduled business in town. I booked a room at the other hotel and was allowed to check in immediately. I told the clerk about my ordeal at Hilton Garden Inn of Statesville. He informed me that he was previously employed there, but resigned because it was “not inclusive”. I met another hotel employee upon checking out who shared the same sentiment. I was born and bred in Statesville and was quite impressed with the town’s progress since I left almost 35 years ago, but Hilton Garden Inn of Statesville “do better”! If I could give this establishment less than 1 star, I would. FYI, Hilton Garden Inn of Statesville, as recent as today 24-hour check-in is “still” listed under your amenities on the AAA app and according to AAA, all info posted on their app is provided by the hotels.

Pete P

As far as Hilton Garden Inns go, this one rates pretty much on the high side. I didn't get to try their restaurant or bar but the rooms are spacious and clean with a nice size shower. The staff were nice and courteous. That's all one can ask for for one night stay on a business trip.

Kevin Mull

The bed was clean and comfortable, but the chair and floor had stains on them. The bathroom was clean and good lighting. No pen and paper to write with. I think breakfast should be free.

Selena Roper

Nice place, clean, everyone was nice. Food was decent for a hotel. Room had a nice size TV and beds and pillows were a little more comfortable than a standard hotel. Chick-in and check-out was easy and quick. I wish they had baby wipes in snack shop and they were out of regular coca-cola but you can have a fountain one from bar so still convenient. Only real complaint was the bathroom faucet in room was so far back you couldn't help but flood the back of counter while washing your hands. Would have been nice if faucet was hung over middle of sink. But I still rate it 5 star because it wasn't that big of a deal. Overall great experience.