Hilton Garden Inn Greensboro Airport

Ramona Williams

Great location; horrific customer service due to live children were asked to swit ch room on a Saturday. k no prob but when asked if animal free when offered a different room that reeked of dog which we love but are allergic, frmale manager was asked to disinfect refused then offered refund to card w/in 3 to 7 business days. Rude as all #1 Discriminating connotation #2 Family at pool with multiple beer cans #3 Very itrational and condescending #4 I will never go back to this location #5 Ignorant and aware of today's current climate #6 Now i made no complaints but 2 children making noise around or about midnight is not enough to be any of these concerns Take stink/unclean room or leave PAI location can trust will never have my support when it came to the manager

Lyne Williams

It was warmer in my room than outside. Why do hotels control the air conditioning at night??? I could not lower the temperature down from 70 degrees. In a room that I paid $250 for!! I called the front desk but got no answer and I was dismissed when I mentioned it at check out. I am a gold diamond Resorts member and Hilton rewards member but nothing was done. done at the hotel. Very poor customer service.

Steen Olsen

These people are the best. We had a situation where we had booked 3 room for 4 nights, and unfortunately 2 parties ran into some health issues and could not travel. This was after the last day we could cancel the rooms, but I called and explained the situation, and they first offered to just charge us for 1 night and refund the rest. Then later they email me and informed that due to the situation they would go ahead and refund the whole amount. I'm so great full for their fantastic service and will definitely return to this hotel in the future. Again, thank you for this great service.

Sara Tomlinson

I would normally give this a 5 star. The staff is always helpful and kind. The only issue I have is that they need to retrain their staff on the laws surrounding service dogs and where they are allowed to be, specifically the cook that work the morning of Saturday 2-12-2021 and Monday 2-14-2021. I think her name was Franny or Fanny? I could be wrong on the name. I do want to say thank you to the waitress Saturday who stood up for me and the patron behind me as well.