CarMax

Ibrahim Ibby Piracha

Looking for a new car, but don't have it in the parking lot.

Luis Frontera

I purchase a vehicle at CarMax on 4/22/2022. It was CarMax's responsibility to submit all the title documentation to the DMV office. On May 27, 2022, I received a letter from the Credit Union (CU) indicating that they have not received the title that identified them as the first lien holder. I contacted CarMax immediately and their Business office said that everything was submitted to the DMV. That I had to wait for the paperwork to be processed. On June 29, 2022, I received a second letter from the CU requesting the documents. I contacted CarMax who provided me with the title number issued on May 16, 2022. That it was nothing on their side and that they comply with the law. That it was an issue between the DMV and the CU. Since that day I have visited the DMV is several occasions looking for the documents. I was informed that the documents were transferred to the CU electronically and, if not received, the CU needed to contact the DMV directly. I contacted the CU several times trying to resolve the situation. The CU started working with the DMV to resolve the situation and presented several requests to DMV without results. I contacted CarMax again who assure me that everything was fine from their side. Today, the CU contacted the DMV office who indicated that CarMax did not provide all the necessary documentation and that they have to reach CarMax requesting it on several occasions without any results. This lack of action from CarMax is causing a financial burden to me, affecting my cash flow with the higher monthly payment, my credit if I am not able to pay the new amount of time, etc. Now six (6) months after I purchased the car and because CarMax did not submit to the DMV and the title was not received by the CU, my car loan was converted to a personal loan. The interest rate was increased to 15.29% and the monthly payment went up by $125. Only because CarMax Dulles Business Office did not do their job properly. Request for an investigation on CarMax practices was open at the DMV Dealer Board. An investigation for their business practices, lying to the customers that all the documents were provided on time to the DMV and not following up on DMV requests to them.

Torie Harshman

CarMax Dulles made my experience with selling and buying very seamless and easy. I did an online appraisal of my car, and they honored it in store the day I decided to trade it in. We drove off the lot with a new (to me) car in just a couple hours!

Thomas Wolf

Received excellent service from salesman named Basir in the purchase of a 2022 Toyota Corolla Hatchback. He also arranged to be available 5 days later in facilitating the sale to Carmax of our 2009 Toyota Corolla.