Temple Health General Internal Medicine

R G

Been going to the Pedatrics across the street for 12 years today was the first day at this new office the receptionist black lady was very nasty and can tell wanted to argue about something she said she didn’t do but did I was not going back and fourth with nobody this is a appointment for my kids another thing I don’t play about my kids or they business so don’t take me for a fool I’m very aware of what’s going I have never had a issue until today that made me feel outta place I miss the across the street staff more professional as well and my children doctor is a good doctor get this black nasty lady from that desk before she get nasty with the right person and it get physical I will make sure to get names I don’t forget a face other then this thanks temple for good care for my children .

Mary

To preface, I’m a very healthy young adult. I went here for the first time in February for a check up and it was fine. I was assigned to a med student. It was very clear that they don’t believe in preventative medicine. They don’t care to make you healthy, to encourage a healthy lifestyle. They want patients with problems they can treat and charge your insurance for. I was bummed after going there, but whatever. In October, I called to ask for a refill of a mild prescription I’ve been taking for years. No answer. Called the front desk for an appointment with my doctor (even though it’s not really necessary for such a mild, regular prescription). They said my doctor was unavailable for the next month, and they couldn’t give me a new one unless it was an absolute emergency. I left SEVERAL messages for the nurse over the course of two months. Maybe two messages a week. No return call ever. One time I managed to get ahold of the nurse. She said the doctor denied my prescription and wanted a virtual doctors visit, but the doctor wasn’t available for an appointment and didn’t know when she would be. So I was left with no alternative. After two months, I finally got my prescription once my doctor agreed to a basic check up via phone, all she did was ask how I’ve been feeling, and it was just a few minutes long. Easy. They just wanted to be able to bill my insurance for a visit. Well, since they couldn’t return my phone call, or meet with me, or just give me my very simple prescription for those two months, I ended up getting very sick. I ended up having to seek emergency medical treatment at a different hospital and it was an extremely traumatizing experience. Temple IM showed me how corrupt the healthcare industry is. How it’s all about the money, all the time.

Lindsay Smith

If you’re thinking about coming here for general medical care and your yearly wellness checkups, please take the time to read this! I decided to give Temple General Internal Medicine a chance because I graduated a few years ago from Temple University and am now working in the city, but still live in the area. I had recently gotten new health insurance and needed a new primary care doctor. One of the close accepted providers was Temple General Internal Medicine, it’s about a 5 minute drive from my apartment, so I figured why not give it a try. I hadn’t had my “yearly” check up with a primary care doctor in a few years so I was due. I called and made an appointment and made sure to specifically say several times that this was a “wellness checkup.” I went in, check in was easy, the nurse who takes your initial measurements and what not was great. I ended up getting a female med student, instead of an official practicing doctor, which I was okay with. Since I was considered a new patient, she went over everything with my family history, things I was allergic to, making sure all shots were updated, etc. At the end she asked if I had any other questions. First I told her about what I’ve been doing the past year to lose weight (I was down 15 pounds) and wanted to make sure I was doing the right things, to which she pretty much agreed I was doing all the right, healthy things to lose weight, which was great. Then I asked her if she could check my ears, because I tend to get wax buildup every so often which affects my hearing. I was thinking she would just look in my ears and give me a simple yes or no. She ended up bringing in the lead Physician on duty (who was in charge of making sure the med students were doing everything right). The lead Physician then went over how to check my ears and they both agreed that I should probably see a specialist in the city to get it cleaned out. Then the lead doctor mentioned they could try to clean it themselves and recommended doing that. They both seemed like the really wanted to help so I let them, it was also a learning experience for the med student. It didn’t end up working so I went to a specialist afterwards. I got my receipt and left. 3 months later I got a bill in the mail from them. They ended up not sending it to my insurance as a “wellness visit,” but sent it as a “regular visit.” So they basically charged me for asking questions that I’ve always been able to ask my primary care doctor at my yearly checkup. I feel as a patient that I was taken advantage of, the lead Physician could have said at any time that this would be a charge to look in my ears or talk about my weight (which I talked about for literally a minute). She could have mentioned before they answered any simple questions that they then would not consider it a “wellness check up” any longer. I tried to call and talk to someone to discuss the claim that was put into my insurance. I was sent to the “nurses line” and every time I had to leave a message and was told I’d receive a call within 24 hours. They never called me back. No one would help me, I couldn’t even reach a supervisor to discuss this. Billing couldn’t help either, because they can’t change the codes the doctor sent into insurance. This charge put me in a financial bind, that not only was it during the COVID pandemic but also during the holiday season. Please think twice before you go here.

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