Holiday Inn Appleton, an IHG Hotel

Nicole Donati

Front desk was incredibly rude! We have been loyal to the IHG brand for years, and have obtained spire ranking, so I promise you we know how to book a reservation. Upon arrival, the front desk canceled our reservation in error, but the front desk employee denied such an action and was incredibly rude. As you can see from her replies, she has an answer for everything except “I screwed up”. We normally are pretty easy going, but this employee should under no circumstance work in customer service, she’s an embarrassment to the hotel.

Yolonda

We stayed here this past weekend to attend a sports tournament. The rooms were clean and some of the staff were very pleasant. I’m giving three stars for the poor service I received at the hotel bar. The lady working the bar Saturday evening was super rude! I asked about the drink specials and she told me to read the paper which did not list the ingredients in the drink specials being offered. I settled for a glass of wine in which I was charged $12 for 1/4 of a glass! If you’re looking to relax and have a decent drink, don’t go to the hotel bar. You might end up getting overpriced wine and rude service from the bartender!

Vandydog

I recently stayed for business and the staff was great at both the front desk and the kitchen areas. I enjoyed my stay and the room was nice. Housekeeping missed a couple of items and otherwise the scores would have been great. Willing to give this another try.

THEKIDWISCONSIN

Newer property so of course the room and hotel were in great condition. Our first time staying here for Timber Rattlers games...very convenient a mile or so away from the stadium. Plenty of parking. And the staff was very accommodating when it came to giving us an extra hour for check out as the Saturday afternoon game was pushed back start time due to weather. Again, great room and hotel. If you're an Anytime Fitness member there's one right at the end of the driveway. We will be back.