Hertz Car Rental - Appleton - Communication HLE

Mercer World Travels (MWT)

Shady business practices. We rented a car so that we could drive to the Korean consulate in Chicago (My girlfriend is from South Korea) We had mentioned that to the person we were speaking with multiple times. We also asked what the price would be upfront. It cost $29 to rent the car and $59 to get the insurance and a $200 deposit that we would get back. We were told it would in total cost less than $100 to rent the car. Also to mentioned we did rent for only a single day and returned it before our expected return date (also previously discussed) Three days later we get our deposit and then a single day later $164 is taken out of my account and they claimed it was because we went high mileage. It was at no point mentioned to us we would get charged this by the person we were talking to. I called the company inquiring as to why were charged so much. They said that they couldn't help us because we did sign a contract. I told them it was there responsibility to disclose additional charges especially considering we disclosed exactly how far and where we were going and they mentioned nothing to us. The woman had said she would talk with her manager and have her call me on Monday. Here it is Monday and magically the manager is not there and a bunch of other excuses came from this ladies mouth. This is a shady business and I do not recommend it to anyone. Stay away from it and rent somewhere else even if it seems it will be more expensive we ended up paying over $200 by additional charges.. Never again. Pathetic business model.

Curtis Duwe

They came and took the car from me when it was still payed for. They didn’t say a word. my phone and wallet were in it, they left me to walk 4-5 Miles with a hungry baby than called the cops on me when I got to hurtz because my roommates meds where in the truck, turns out after wasting my time his meds are not a controlled substance...good thing you Looser’s called the cops for nothing the guy from hurtz should have been arrested

Daniel De Deker

This was an insurance rental while my car was being repaired. I was supposed to pick up the vehicle near me but when I called Hertz they informed me that my location was closed so I had to drive 25 miles to get the car. There was a sign at the office stating gas was $2.25 per gallon and I did not have time to stop for fuel prior to dropping it off. I was charged $9.99 a gallon for $121.00.They said it was on the contract. Misleading. Will not use this vendor again for personal or corporate needs.

Alexis Mcgregor

Omg is all I can say... I woke up to a message from hertz that my card was declined. I went to let them to let them know I would need to go to the bank to make a deposit a few blocks away. Katy threatens to call the cops on me told me I couldn’t take the car or leave the building until $$ was paid or else she’s calling the cops. I told her I didn’t need to take the car I can call a ride who will drive me one block to the bank to add additional funds to cover my bill. She took me to the manager who basically confirmed the same. I could not believe it! They closed my account took the car which left me without a car and charged my credit card for all the charges . They then told me the car I just drove here wasn’t available for me and that they were sold out