Budget Car Rental

Matthew Henderson

Had a reservation booked two weeks in advance. The day of pickup I got an uber to pickup the rental. WHEN I GOT THERE THEY DIDNT HAVE IT AND BASICALLY TOLD ME THAT THEY DONT CARE. WORST EXPERIENCE OF MY LIFE.... CUSTOMER SERVICE IS HORRIBLE!!!!

Samantha Melillo

If I could give this place a negative rating I would. The WORST customer service I have ever experienced, my fiancé had rented a car from saturday to tuesday, and we had called to extend the rental on tuesday to the following saturday (one week), the guy who had answered the phone said “make sure there’s 237 on the card” and hung up, come to find out on friday they tried charging my card almost 1,000 dollars for late fees because “we never extended the rental” but the guy had never processed the rental. That same tuesday when I tried to call back to get a conformation number on the extension, I was hung up on but the 237 was still charged to my card. Then we called friday to get those numbers waived because 330 plus 237 does not equal 1,000 dollars (maybe i’m doing the math wrong but it doesn’t make any sense🤷🏼‍♀️) then we had to change our drop off location from Orange City to Orlando and we had called friday to inform them and the guy had said his system is down and he cannot change the location and to call back at another time and told me to call at 5:30, we called back and they were closed. So today we had called first thing in the morning when they opened and the manager had picked up the phone and I explained to her again the situation and why we are changing the location for the drop off and even though the day before she told me everything will be waived and the location can be changed today she proceeded to tell me a whole different story, once I started to get frustrated she had told me to go “F**k myself” and I was just appalled by that behavior especially from a manager. And they still have not put in the fact that we did extend the rental so we are still being charged 1,000 dollars for a rental that shouldn’t of costed more than 600. this company is a joke, their employees are also a joke

Lee Adams

Horrible service. Charged me $250 because they had to vaccum the back seat. I could of done that for less than $3 at a car wash. Total crooks.

Allison Frye

Horrible customer service we showed up to pick up a van on time and the RUDE manager told us they sent it to the airport since we were late WE WERE NEVER LATE. Disgusting human being I will never EVER recommend this company to any family or person, I’ve never been so degraded by a person before. STAY AWAY FROM THIS COMPANY AN PEOPLE WHO WORK HERE. I hope someone higher up sees this, this is a horrible way to deal with customers.