Stout Property Management Company

Kiama “Chui” Kimani

I have been trying to get the Palms Manager Leidy Leana-Solis to fix an issue whereby sand and dust blows into the apartment through the windows accumulating on the window sill and ledge. Worse during these past 3 monsoon rain storms a flood of water flowed through the windows down the walls and onto the carpet risking an electrical fire mishap. The rainfall flooding occurs throughout the entire apartment windows. This manager, who is new to the complex, ignores my emails, reacts falsely when the Stout Property Management Office calls her with lies about vendors that fix nothing, sends her onsite maintenance crew who only take pictures, comes over herself and does the same and nothing happens. This has been going on since the end of July 2022 and as of today Friday August 19 2022 nothing has been done and my emails go unanswered by both the property manager Leidy Leana-Solis and Stout Property Management customer service. My calls to Stout Property Management customer service have proved to be fruitless. I guess I have to request for a Clark County tenants inspection rights notice to be delivered to the Apartment Complex Owner, Stout Property Management and consult a lawyer, this is not right, not right at all. Wish I could show the Video footage it's much more clearer, the same footage i tried to show the property manager who in turn just glanced at and walked away. Their latest email (August 24 2022) regarding this issue is ridiculous and full of lies, apparently there is no issue with the windows or roof ( they claim someone inspected the roof, again lies nobody ever did not on my side of the complex and the window "experts" they sent only did a rushed visual window inspection and concluded it had nothing to do with the widows but the roof, a roof they did not inspect...what!!!!) but they need to clean the gutters which is ridiculous because how in the hell do gutters allow sand and water through the windows in the first place, this is ridiculous, how the hell does sand and water flow into the apartment if there is no issue with the windows themselves. If the gutters are the issue how come the water flowing into the apartment is clear and not dirty???

Deirdre Barr

Great staff

Mercedes Ball

Nice color the outside should been gray with midnight door and some us could use paint undate cabin

Christopher Duperre Sr.

Just wanted to compliment the maintenance staff and manager Barbara Mesa at the Crystal Court Apartments - Each and every time I make a request it is handled quickly efficiently and with a smile and a "is there anything else we can do?" Very impressed - C. Duperre 7.29.22. They are on it!