Alex Cooper Auctioneers Inc

Philip Diller

If I could leave this auction company a zero star review I would. My experience with them was terrible almost from the start! Especially with dealing with Doug! His customer service attitude was atrocious! I was told my items were going to be shipped on 3 different occasions only for them not to be shipped. Heck even getting them to run the payment took almost 2 weeks! His response almost always took multiple days. They messed up the shipping payment and when asked them to remedy it my message was ignored! I've been buying items off internet auctions for years now and have never had issues or felt so ignored and disrespected from one before, especially considering the amount of money I spent with them at this auction. Thanks to them despite asking them multiple times about shipping the items I missed the event I originally purchased the items for in the first place and now feel like I just waisted my money and time dealing with such a sub-par company as this one! I wouldn't recommend this auction company to anyone or atleast if you do don't deal with Doug!

Clarence Williams

I want to start off this review by saying this is not my first time purchasing real estate via the Alex Cooper Real estate auction. I made my first purchase in 2020, and Larry Cooper was the agent who listed it. Prior to that purchase, I had made several inquiries on other properties, and have corresponded with Jared, Seth, and Matt. My interactions with each of them were very pleasant, and I was able to ask questions about the properties regarding access, etc. My experiences with them were all positive, including the property I closed where Larry was the agent, which is why I am a return customer. However, I will have to say this last interaction with Carley Cooper was pretty awful to say the least. From the day I won the auction, her phone demeanor was extremely abrasive and combative. When I asked about having an inspection prior to closing, she immediately told me no, and I asked her if she could ask the seller which she claims she did, but I highly doubt it given the matter of fact way she noted the detail in the contract I agreed to. I know what I agreed to, but Larry Cooper was very gracious in his approach on the previous property I purchased, and it was allowed. It shouldn’t matter anyway, as I am purchasing the property regardless of any defects found. I feel she was just being lazy, didn’t ask the seller anything and just did what she wanted to do. I have no proof of this, but that is what it felt like. From that moment on, I made it a point not to contact her. Any questions I had regarding the property I asked other people or did my own research. Fast Forward to a few days prior to closing. Because Carley was so TERRIBLE to deal with, I tried to go through the closing agent, who was Janis Stevens at Cotton Duck title company (she was amazing by the way) to get information about how the keys would be exchanged at closing. Janis explained that no one was returning her calls for information on how to get the keys, so unfortunately I had to call Carley. She assured me the keys would be at property closing day. On closing day, the title company confirmed receipt of my funds I sent via bank wire and I sign everything. I am expecting to get the keys. The seller is not present for closing but she signed remotely. Long story short Carley at first refused to send me the code to get the keys because I couldn’t provide a ratified contact. But the title company was unable to get the sellers signed documents from the notary which was not my fault, but I had to sit and wait aside from the fact I had done my part. I head to the property, and on the way I get a text from Carley with the code. When I get to the property, because of her negligence and carelessness, the code doesn’t work. I call to explain this to her as I am frustrated, and she has the nerve to tell me ”YOU DON’T HAVE TO SAY IT LIKE THAT”, and she’s speaking to me in a very disrespectful way as if I am her child, which made me upset as I have been respectful up until this point. Mind you I am patronizing her family’s business, yet this is how she talks to me. I get off the phone and she texts me to let me know someone would be there to hand me the keys. The person arrives with the correct code. He opens the box and there are no keys. I am livid at this point because this woman has the nerve to talk to me in such a condescending manner, and has done an awful job at providing customer service from day 1. She really needs a lesson on how to interact and talk to people especially her customers, because it seems she feels very entitled and clearly thinks its ok to talk reckless. I am not saying I will never buy another property from alex cooper auctions, because my first experience was great, but I NEVER want to deal with her again. She never apologized for her negligence, and thought it was ok to be disrespectful. If you are purchasing from this auction house, steer clear of her. She’s NOT customer service oriented. She careless, negligent, disrespectful, and incompetent and her actions (or lack thereof) are indicative of that.

deror khaver

Stay away from their jewelry, they are not grading their diamonds honestly ,what they claimed I color i color gia lab graded N color that is 6 grade down

Geoff Gessner

Smooth transaction. Helpful staff assisted me through the entire process. Thank you