Address: 2410 Ridgeway Ave, Rochester, NY 14626, USA
Phone: +15857233000
Sunday: Closed
Monday: 8AM–4:30PM
Tuesday: 8AM–4:30PM
Wednesday: 8AM–4:30PM
Thursday: 8AM–4:30PM
Friday: 8AM–4:30PM
Saturday: Closed
Bruce Connor
This place is a joke, I warn you DO NOT go to this place. Worst service I have ever had in my life. They care zero about you or your problems.
Break_Your_Halo
We try our best to give helpful service to those in need, unfortunately we can't always help with everything. Many people that call are rude and make the phone staff try to do things they have no clearance to do. They are not allowed to give medical advice, nor can they schedule you with a doctor that has said they cannot help you or will not see you. People have to understand that they are humans too and being yelled at constantly for things that are out of their control can take it's toll on them. We try to immediately help anyone when our phones ring, but we will finish taking care of the prior patient first. Please be understanding of our staff.
edward3179
The two stars I did give all go to Dr. Stefanich, who has been super friendly. The three I didn't give are due to a front end staff who are as welcoming as a spike strip in an entry door. When you finally do get one of them on the phone, they'll ask you how they can help you, cut you off mid-sentence to ask your DOB, then cut you off without hesitation yet again to presume to know why you're calling. Two words, front-end staff: SOFT.SKILLS. You need to learn them, because you have none. I work for Rochester Regional Health, myself, and I'm sad these people have influence over the reputation of my employer.
Christine Lane
Spent over 10 minutes on a waiting line that stated I was next to speak to someone. 12:01p hit on my clock and someone picked up the line and then hung the line up. I realize that this is the typical lunch hour for a lot of 9-5 businesses, but as a CSR working in reception, that is not proper phone etiquette for someone that called prior to your lunch hour. It does not matter how well you do business when your intake employees do not know how to conduct a phone line. Your business begins at reception.. you may want to work on that.
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We perform wrist surgery, very few doctors perform hand surgery, usually we will refer out to another office. Would you like the number we refer to?
Call on phone and ask
Not sure which of the doctors does Carpel Tunnel surgery. Dr. Colucci has operated on my shoulder twice with the last one a reverse shoulder replacement (which we talked about several years ago when there was very little on the internet about except at places like the Mayo Clinic & Johns Hopkins). I have extreme confidence in him. Most practices have all partners at the same level. Knowing how on top of the latest techniques and research Dr. Colucci is, I would assume all of the doctors are at the same level. The staff there is wonderful! I don't think there is a better orthopedic group in the Rochester area. (I traveled from Macedon to see him. There are a lot of ortho groups a lot closer.)
No, my surgeries were performed at Unity Hospital which is right around the corner from the office.
how can i email a private message to Dr r Little
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